All County Colorado Springs, CRMC - Colorado Springs, Colorado

Christoph J

I must preface this review by acknowledging my relative inexperience with renting, let a lone through a management company, as I have been fortunate enough to own my own home for most of my life so I am a bit ignorant to what's customary. My wife and I recently relocated to Colorado Springs, and we opted to rent initially, rather than purchase, to familiarize ourselves with the greater Colorado Springs area. Our original rental management company was acquired by All County Colorado Springs (All County CS), and, at first, the change was almost imperceptible. The company was rather uninvolved, apart from a somewhat perplexing habit of leaving weekly notes on our front door regarding the exterior condition of the property. While an unusual practice, it was not unduly troubling, and we consistently maintained the property in excellent condition.

The challenges with All County, however, began to surface during our departure. Despite the generally pleasant demeanor of the staff, there was a marked lack of consistency in the information provided regarding our lease termination. Upon purchasing a home and deciding to break the lease, I reached out to clarify our obligations. A member of their staff assured me—multiple times—that we would not be liable for further rent after vacating the premises at month’s end. I found this somewhat surprising, yet the gentleman persisted in his reassurances. Several weeks post-departure, I was informed, rather to the contrary, that further rent was indeed due.

Whilst I had anticipated potential obligations upon breaking the lease, the inconsistency was irksome and suggested a distinct lack of professionalism. Additionally, upon receiving the initial disposition, we were confronted with a variety of charges, including repair costs, rent, a “late” fee (even though I was told I was obligated for any further rent), and remaining utilities—all of which totaled nearly double our security deposit. Aghast, at first, we do have kids and 2 dogs so most of the charges, to include the rent mentioned prior, seemed reasonable. While we were prepared to settle the balance, I ultimately raised several disputes with the charges we deemed unreasonable. Regrettably, the process of finalizing a revised disposition, accounting for these disputes, was excruciatingly protracted. Over the course of several months, I placed numerous calls, only to be informed repeatedly that dispositions were handled by a single individual, requiring me to call back at later intervals—at which point, I found myself wishing I had simply paid the original disposition just to bring our dealings with them to a close.

It appears that All County’s greatest shortcoming lies in its administrative procedures—a rather crucial aspect of rental management. Perusing other reviews, one finds a familiar theme of administrative inefficiency, although a lot of the reviews seem a tad exaggerated. While adequate during our tenancy, All County’s handling of the move-out process revealed a considerable gap in both professionalism and operational efficacy. In summation, a three-star rating seems a judicious appraisal. They were sufficiently competent throughout the duration of our tenancy, yet their performance during the lease termination process displayed an unfortunate degree of mismanagement.

Toria Green

When I say RUN I mean RUN do not rent from these people they do not care about their residence. I have been a property manager for over 10 years and I have never seen anything like this. My lease is up February 29 and I was just served today a non-renewal. We have been great tenants we have been great residents and make our $2000 payment on time. we have never been late. We are now being retaliated against because of work order complaints that we have put in. I have a special needs child and I feel like his health has not been taken into consideration. I have been complaining about a leak in my Son ceiling that has an active hole in it. The first time I complained about the sink leaking in the kitchen they sent somebody to change out the screen on the Fossett, which I explained that that was not the problem. Now we have mold every where we have mold from all the moisture in the ceiling. This has caused my son to be severely sick. The only thing they seem to care about is the landscaping. The grass is not growing, and that’s the only thing that they care about. They have put notices on my door about grass despite how much money my husband and I spent on trying to make the grass grow.

The back patio is a hazard for anybody who moves in here. I took over this lease from a family member three years ago. They have been in the house for over 12 years and no preventative Maintenance have been done the tenants before me has also complained about the back patio. They have multiple reports that they requested for it to be replaced it is a hazard. My kids cannot even go out in the backyard and play. my father was here for the holidays. He stepped out on the patio and fell through mind you he is
70 years old. They had multiple people come out for multiple bids to get the patio done. All of the vendors said that the patio needed to be replaced. Instead, they sent samps to come and put a 2 x 4 to cover the wholes.

Kari Rodriguez one of the property managers came and requested to do a walk-through of the house my surveillance camera in the house caught the whole conversation and she said that the patio needed to be replaced and the ceiling definitely had water damage.

I even showed her in my bathroom, the mold on top of the ceiling. The reason the leaks are coming through is because the owner or the property management company is neglecting the fact that the shingles have been falling off the roof and the roof needed to be replaced due to multiple hail storms I’ve had neighbors come up to me and let me know that our roof needs to be redone and that this company has not been taken anything serious. The sink has now fallen through at the bottom and I have had machines in the house for almost a week now with no communication Julie the property manager never responds and every time I speak to someone in the office they are incredibly rude. I feel really bad for some of the tenants who don’t know their rights because they talk to you like you’re stupid and like you don’t know anything.

I feel like I am being discriminated against and retaliated on I am a pretty patient person because of the type of work I do and I try to give grace to everyone, especially in the property management field but the way that you guys treat your tenants is terrible.

if I can warn anybody especially my military people to steer away from this company. please do not rent from this company. And if you are currently renting please make sure you are doing your due diligence, and following up on all of your service request.

I have never had any problem with payments going through an electronic check before every time I put my check in they said it was returned after the second time it happened. I called the bank and the funds were in there. So they cut off my electric payment and I’ve had to go to King Soopers to pay every month. And again that shows it was their system because my payment has never been late.

If I can give this company zero stars I would. I will do everything I can to make sure people know how this company treats their residence.

N M

I’ve been with all county as a home owner for over 2 years. While starting up service was great, communication has degraded. when I asked them to address my communication concerns and for a frank assessment of if we have a feasible landlord-PM relationship, a senior manager feigned concern for about a week but never followed up.

As it stands, they have good maintenance staff but it seems they don’t really have management staff. They don’t communicate proactively about what’s going on in the property, as one would expect when one is paying a management fee. I entrusted my home to all county when I spoke with PJ, who I believe is an owner and whose email address now bounces.

Now, the rest of the administrative side has taken a hands off approach when I have questions and concerns. One example is I specifically requested a follow up about a fire near my property at least five times and never got a response.

At the time the maintenance crew reached out to ask me what I wanted to do about it and I told them it was the first I had heard of it. I repeatedly asked the property managers for details on the fire so I could respond to the maintenance team, but they actually ignored me and never responded for over a year on that specific query (and still haven’t to this day), even though they occasionally responded to other queries when they came up. It felt like a cover up. How hard is it to describe the event? Is that not your job as PM?

I also experienced unprofessional treatment from a manager with whom I no longer interact with (they took an accusatory tone with me about radon testing. It’s obvious the PM isn’t from the area and they seemed to rouse the tenant’s anxiety unnecessarily based on their own fundamental misunderstanding of the radon threat and errantly and flippantly told me I was required to mitigate by law. However, law states that owners are only required to do testing upon tenant request — and that failure to do so terminates the binding tenancy agreement. Therefore, the only repurcussion for refusing to test would be that my tenant would no longer be obligated to fulfill the tenancy agreement after 6 months of my refusal, and could thereby move out before the agreed upon date. That’s it. Furthermore, as I would have been open to mitigation if it was indeed deemed necessary (which it wasn’t— which isn’t a surprise, but I paid to give myself and others peace of mind and reset the tone and paranoia set by said PM), but I actually would not be required to mitigate, either. I only would have been required to do it in order to maintain the tenancy agreement. The PM accused me of breaking the law when I hadn’t even been informed that tenant was concerned).

After having a senior manager consult all county’s legal team: we all concluded in legalese that my interpretation of the law was correct and after the testing concluded no mitigation was needed, none was done. It felt like the PM just inherently dislikes homeowners in general and was treating me as though I had purposefully done something wrong- but they failed to tell me the tenant’s concerns so how could I have even known?

Since I requested a different manager who could communicate it seems all county’s answer is that they have no such managers and so I now hear nothing unless maintenance has an issue which is a concern I would love to talk about with PJ.

I imagine if my property generated more monthly rent I would be more of a priority for them. I’d love to have answers about whether all county wants my business or if we have an irreparable scaling clash.

I’ve been open to solution and waited for over a year, as I don’t like to write reviews in the heat of the moment. They’ve had plenty of time. Is PJ still with the business?

That said, my tenant has been tricky and I appreciate that maintenance does what they can in lieu of no admin to speak of. they are definitely a cut above the previous property manager I had, but that is a pretty low bar.

I’m curious of the response from the owners. Surely you aren’t surprised by this review?

Joshua Barnes

All County Property Management is incredible! The entire team is incredibly professional! They are responsive and helpful. Rent proceeds are delivered like clockwork… and the team genuinely cares about tenants and property owners. I am so pleased that I switched to them from a horrible property manager… and I only wish I had been working with them sooner. If you are looking for a GREAT property manager in Colorado Springs, CO, I highly recommend All County!

Sincerely,
Joshua Barnes

Sheena Boyd

Very negative people when you decide to leave, makes up ridiculous lies & fees to keep your security deposit. Charge me for fees that the home needed fixing with anyway! One minute you claiming I owe over 2k, next minute it's $936, just take me to court I have my paperwork! SCAMMERS!!!! I should put more up here, but don't rent from them. I was allowed by the state to break my lease, didn't even make it to 6 months of leasing and they charged me almost 2 months later.. you won't get a dime from me, but I'll do small claims court, I have ALL PAPERWORK, EMAILS, TEXT MESSAGES, ETC..... we all going to court....

Lorna

This company manages my neighbors property and it’s been turned into garbage with an old mattress and box spring stored in the backyard along with the yard itself turning into a sand pit with weeds out of control. I’m selling my house and have had potential buyers decline to place an offer because this yard is an eyesore to look at, so I called the management company for resolution, and here we are, weeks later with nothing being done. When I called to follow up, they relayed they couldn’t disclose anything - not even if the issue was addressed.
UPDATE TO RESPONSE:
The address was disclosed when I called, if it was needed again, why didn’t you respond to my email and ask for it? The 2nd time I called Hannah put me on hold, checked with a manager and said she couldn’t update me on the status..but what did she think I was referring to if the address was never provided?

Donna fitzgerald

We have a couple of rental properties In rural Teller County managed by All County . A few months back we had an issue with a tenant and a couple of other issues unrelated to any tenant/s. We reached out to Scott and the team to meet with them face-to-face and discuss our concerns with them. The entire team was friendly and very professional. Together we were able to work through these issues. We couldn’t be happier with the results of the meeting with Scott and the entire team.

bernice baker

Before you rent find out who the property management team is. All county will nickel and dime your security deposit down to zero! Regardless of producing receipts for cleaning and yard cleanup, I had my carpets professionally cleaned and they replaced the carpet anyway and still added a carpet cleaning fee to my final invoice! I took pictures and documented everything that was wrong prior to moving in and it was never fixed and now they charged me for all the repairs! They will keep your money no matter if you document prior to moving in!