U-Haul of Meriden - Meriden, Connecticut

Heather LaCerva

The check in process was long and ridiculous. The employees there all look like they just rolled out of bed. No way of identifying that they work there. Shorts, t-shirts, slippers with socks. Upon dropping off the truck, I had to install the app, for one rental. The app was not working for almost 15 minutes. Both myself and my husband tried. I went inside, asked her if she could check me out. She says she actually doesn't work there, the employees left and would be back shortly. Said I could just leave the key. Gave her the key, but didn't feel comfortable that I had a record of my return, mileage, condition of the truck and what my charges would be. Tried the app again, got it to work. Sent my husband in to get the key back. The app was working, but still super slow. I feel like the hardest part of my move was the check in and drop off. Why pay employees if I have to do their job, or if they are not going to be there?

R S

Great staff clean store. I will be back.

Jason Lambert

Stay away from this one if you can get your rental somewhere else. The employees want to get paid but don't want to put in any effort. They will not track the rentals or even make sure they have what you are supposed to be getting. They had weeks to ensure my truck would be there and still failed. After a little digging they found that my truck was rented for A SINGLE DAY a week earlier and never returned, not one phone call was made to that person. until I was there to pick it up. Nobody even bothered to give me a heads up the day before that the specific truck I ordered was not currently available.
They offer me a $50 discount for my trouble. BUT I do have to pay for the additional 40 miles of travel I am now going to travel and the gas. So in reality I am $5-$7 ahead and over an hour of wasted time. Not to mention the people sitting at my old house waiting for me to show up with the truck. This $50 credit is a corporate issue, and I will address it with them.
The place that i was sent to get the truck will get a 5 star review and highlights the disparities between the 2 places. So bottom line, get your uhaul somewhere else, NOT HERE.

Jonathan Brown

Quick, fast and efficient team had me in and out in a matter of minutes. Friendly and effectively used updated technology to check me out in no time when dropping off the truck. This is a small lot, you need to be dropped/picked up; don't expect any type of parking. Mobile ordering process was cumbersome but not too bad. Overall great experience.

Nicole Thomas

Had a great experience here. Reserved the truck online, it was waiting for me when I got there. Check in process took just a few minutes. Gee was super friendly and professional.

Verniece Hall-Santos

My experience with U-Haul of Meriden CT was very pleasant... the wait was somewhat long,however,the young man who waited on me(Jason) was extremely helpful and courteous! That was in 2015... I hope he is still there!

bill gilbert

Slow, rude. I went there for propane, guy didn't know how to fill my RV tank, didn't use the bleeder valve, I had to do it.

He told me I had to purge my tank before he could fill it, so that's when I showed him the bleeder valve and released the air in the tank, so he could put their over priced $3.79 propane in my tank.

David Roldan

Keishla she is the best a her job she help from step one to last step and call me after I left to check on me to see if everything was ok with the latch installed
I don’t give the five start because the guy from the other shift it was not so helpful and didn’t know how to answer any question