Action Property Management - Los Angeles, California

J S

It’s all about Family!

Living at The Azzurra has been one of the best decisions I’ve ever made. The building itself is amazing with wonderful amenities and great tenants on every corner.

But what truly makes the place stand out more than anywhere else is the personnel and management one deals with daily. I’ve lived in a few places during my life, and this is the first place I can truly tell you that I look forward to seeing everyone at the valet, security, maintenance, management and front desk. And speaking of the front desk, one of my favorite human beings to interact with is Michael Stevens. He is a breath of fresh air every time I see him and all smiles with beautiful energy. We always greet each other with a big hug and he truly makes me feel cared for and looked after.

Whenever anything is needed, be it packages to be picked up or Michael calling to let me know a guest is here to see me – the attitude is top notch and he’s a pleasure to speak to. We all could use more people like Michael Stevens in this world and The Azzurra is very lucky to have such a warm, kind and dedicated man on their staff.

Also doesn’t hurt he’s a huge movie and sports fan like myself so there’s never a dull moment when we talk with one another 🙂

Alixandra Burns

Appreciation post for Angel Nunez, Alejandro Porchas, and Brent Werner. They are always so nice, patient, calming, and helpful whenever they come to service something in my unit. They also put up with my nerdy and sometimes silly questions I ask them on how to prevent future incidents! They always thoroughly explain the problem, fix it, and give me tips on what to do next time. They go above and beyond each time. And are so pleasant to have around. Maintenance issues are always stressful, and having someone in your home can be strange, but they're always so respectful and positive. Thank goodness for Angel, Alejandro, and Brent!

M N

I have been a resident at the Azzurra since 2019.

In my time here, the front desk staff and all of the staff in this building have been some of the most wonderful folks I have ever had the pleasure to deal with.

Starting with Michael Stevens, a front desk associate, seeing his warm smile, watching him take care of each resident with love and grace is a pleasure to watch and experience.

You develop great relationships here if you care to. And these folks really have your back. Treat them with the dignity and respect they deserve, and you see it come back ten fold. Isn’t that how life works anyways? Golden rule baby 🙂

Michael doesn’t like his job here. He LOVES it. It’s so apparent with his actions. He’s even told me on numerous occasions. And to see someone so happy in any work setting is always a sight for sore eyes. And it’s contagious in the best way.

As a person who owns their own business and has their own customer service team, I know a star when I see one.

So many individuals here at The Azzurra deserve a great review and I mean to get to each of them eventually!

Kudos to them, and kudos to those who are keen enough to hire them.

Irene Castaldo

As an owner at The Azzurra for 4 years I have been extremely pleased with the building staff. A special thanks to our excellent front desk staff. Michael Stevens is always so helpful with a smile on his face and gives excellent customer service.

James Hanlon

As a frequent guest of a resident at the Azura I have to say that it's easy to forget that I'm simply a guest and not a long term tenant. I say this because of how well I'm recieved by the friendly and professional staff. They always make me feel right at home. Special shout out to Michael!!
He is a gem and his presence is deeply appreciated!! Thank you all for being so kind !!

Becky Morrison

I am a resident at The Cove and the whole team is friendly, kind and warm. They seem genuinely happy to work here. I have commented on it before. Clearly something right is happening with the culture.

In particular the Front Desk Supervisor, Rafael Diaz is a ray of sunshine! He is always smiling and goes above and beyond to make me feel at home. I am always happy when I see him at the front desk, speaking with the staff or handing out beverages at the holiday party. The man is an absolute delight.

Mila Feldsher

Michael Stevens is an absolute gem!!! He really portrays what it means to be in hospitality. Every greet is friendly. He gets to know everyone in the building on a personal level. It’s always a pleasure speaking with him. He goes out of his way to assist with everything and that makes for a reliable and strong member of the front desk. As someone who works in hospitality, it really is a delight to know someone like Michael and be able to interact with him often. We are lucky to have you!

Ruby Rios

Michael Stevens truly embodies the essence of exceptional customer service. From the moment I approach the front desk, Michael greets me with a warm smile and a genuine eagerness to assist.

His professionalism and attentiveness are immediately evident, as he ensures that all my requests are accommodated without hesitation. What truly impresses me is Michael’s ability to multitask effortlessly, managing a bustling lobby with grace and poise while still providing personalized attention to each resident and guest.

Michael consistently goes above and beyond to ensure residents’ comfort and satisfaction. Whether it was offering insightful recommendations for local attractions or promptly addressing any concerns I had, Michael’s dedication to exceeding expectations is unwavering.

Moreover, Michael’s positive attitude and enthusiasm is contagious, creating a welcoming atmosphere that makes me feel valued as a resident. His exceptional communication skills and genuine interest in providing top-notch service truly sets him apart. Azzurra is so fortunate to have Michael Stevens on staff!