CoStar Group - Washington, District of Columbia

Kanani Wolf

An Urgent Note to the Public: Recently, Apartments.com, owned by the CoStar Group, allowed two scammers to falsely advertise a vacancy at this address. Please take a good look at the Google Maps photo!
Avoid Apartments.com Completely!
Apartments.com is a haven for scammers to victimize the public. They post listings which state they're certified. Well then we must ask, "How & Why?"
However, questioning their customer service department can prove futile too.
You're lucky if the responding representative even cares to do anything!
Recently, I reported a suspicious "certified" listing. The representative confirmed its legitimacy by stating, "The landlord has advertised many times at their website." One month later, discovery! A fraudulent listing operated by the so-called "landlord" and "property owner"! The FBI is investigating!
Avoid Apartments.com completely! The fact they have accumulated so many poor reviews, is indicative of their unethical enterprise!
Date of experience: November 14, 2024
CoStar owns Apartments.com, so they are responsible for operating an enterprise that values profits over the safety and security of their customers! They are co-conspirators; with company logos connecting their complicity!

Harrison Judd

As a photographer who has been successfully in business since 1984, this is the worst organization I've ever worked for. They hired me to take pictures in Hartford, CT and then there was no communication when I had questions and needed support. When I expressed my concerns in an email, they simply stopped using me with no explanation or cause. Two years later, they contacted me again to appply for a job in Providence, RI, saying they were "A completely new organization with a new CEO". They set up an interview time for a day I was clear I'd have to do massive rescheduling to make, and then cancelled the interview the day before, saying they'd already hired someone. Both times they created a "bait and switch" atmosphere, promising way more than they delivered, both in terms of the amount of work, pay, and even commitment to an interview they requested and scheduled. Look around for other reviews - they are not a good company to work for if you are a creative.

Pierce Sanders

Godbless to all commenters who have had issues with the system, as it can be tricky.

We list our property on Costar and it has been fun so far, I will say if they could make a module on how tot use it that would be nice.

Solid webinar or course

How list?
How Market?
How to input info quicky?
How to list quickly or detailed?
etc

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Tina Marie

I am a customer. I list on Costar and pay for the subscription to list on Loopnet. This company will not stop billing me for services I am constantly asking them to stop. I tried the 3 month option. It continues to renew. An option to cancel in the portal is not available. You have to call your assigned customer agent. Mine continue to change. Assumable, high staffing turnover. Loopnet provided good leads in 2022 but now, I receive zero. Not sure what is happening with the company... But I need a new solution. This company is making my job difficult.

A customer solution, in case, they read reviews. Please give the customer more control. We do not need assigned customer service representative or anything. You are a website that list information. Let us manage how we list. I hope someone create this solution. I will be your 1st customer.

Nathan Purdy

CoStar Group gives me a platform to market my Commercial Listings. They call me to verify information. It doesn't cost me anything for the service that I have been getting. It has been helpful during listing appointments to be able to tell the Seller that it is listed where the Commercial Agents look.

Ms. DC

A Wonderful Company within itself had the pleasure of working for them as a contract security professional. They really take care of their security staff it were the security staff who weren't taking care of each other it was every man for themselves so sad.

Robert Sinners

Great company for those seeking information on commercial properties. They have a thorough research process that involves direct owner/broker contact. Best source for verified information on current listings and data.

Jah Cure

This is a total rip off and I, nor would my company recommend their services to anyone! Read their terms and conditions carefully if you make the mistake of considering this service. They have reps who call and pester companies looking to get any information that they can obtain.