Cypress Property Management - Fresno, California

Erin S.

⭐⭐⭐⭐⭐

I cannot recommend Cypress Property Management enough! From start to finish, their team has been nothing short of exceptional. Their professionalism, attention to detail, and dedication to providing top-notch service truly set them apart. They made the entire process seamless and stress-free, always going above and beyond to address any concerns promptly and efficiently.

Communication was always clear and timely, and they consistently demonstrated a genuine commitment to ensuring the best experience for both property owners and tenants. It's rare to find a company that combines reliability with such a high level of customer care.

If you're looking for a property management company that you can trust and rely on, look no further than Cypress Property Management. They have exceeded my expectations in every way, and I couldn't be happier with their service!

Highly recommend!

Carolyn H.

I am so glad I have Cypress Property Management to manage my 2 properties. Mallory always returns my calls or texts within the hour. The Cypress team keeps me informed about repairs need to be done along with the estimates. Once I give the okay they immediately take care of the situation. I have been so pleased with this company that my brother is now using them. He is pleased as well with Allison's help with his property.
I would highly recommend Cypress Property Management.

Richard S.

If I had to describe my experience with the staff I’d say unprofessional, passive aggressive, lacking effective communication skills.

When I asked about the dead bugs in my light fixtures piss stains in my toilet upon move in they said 🤷‍♂️ whoopsie (I’m sure I’ll get charged a cleaning fee when I move out)

Told me they’d send a contractor to remove all the moldy carpet when I called him he said wait what? I thought it was just a broken tile 😂

Offered to break my lease inside of the first month rather than admit fault and just fix everything

A shame Fresno housing is so abysmal a company like this has managed to stay in business womp womp :/

Cleadus S.

Cypress Property Management did an outstanding job from beginning to end with assisting me and my wife. Mallory & Allison are ROCK STARS and greatly appreciate them.

Autumn L.

I'm disappointed at the fact that this rental company lacks professional and communication. I've had nothing, but a bad experience with them. Kyle is horrible at communication, he never returns messages so I don't know where the problem starts! Is it because the receptionist Crystal is not doing her job, pretending to take notes and offers words of sympathy and concern AND not relating the message OR is it a lack on Kyle's end!! If it is such a burden to return a tenant's call then this line of work isn't for you!! I had to miss an entire day of work just waiting on the inspector to come out supposedly btwn 9-11am, but ended coming out at 2:50pm instead. NOBODY from the rental office had the curtesy to call and communicate the reason for the delay except when I called and inquired about it!! EVERYTHING about this rental office is extremely unprofessional. Need new staff members that will take their job seriously because as a tenant, I pay my rent on time every month and I expect that the lack of professionalism be looked at. I'm not very happy about the unnecessary charges that are being being deducted from my deposit. Additional charges were made up to keep more of my deposit. HORRIBLE HORRIBLE RENTAL EXPERIENCE WITH YOUR COMPANY! Some folks shouldn't be working there!! Kyle, Crystal, Joanne, Mallory and other staff members there needs to step up their game or be replaced with folks who will attend to the needs of the tenants on a serious and professional level. NEGATIVE 10 is my rating!!

Jacqlene P.

Worst management company ever. I have to CONSTANTLY go above & beyond to get basic info. Luis in maintenance is diligent at avoiding service requests by making assumptions without contact & often dodging phone calls, Kyle is quick to act like he is listening but have yet to see ANY follow through on promises made several times previously. You get the impression from everyone working there that they DO NOT care about residents AT ALL & you are just a number they would rather not deal with if possible. Previous to this management company, we had a much smaller comp. Called Green Earth Equities - one guy handled EVERYTHING & did it flawlessly with so much compassion. Downgrade doesn't even begin to cover it & looking at the other reviews it is bad all around unless you're a realtor without much investment in the property ...

Jesse T.

Cypress is good at getting you into contract on a rental. However, once you're in, they do not keep up on their end of the bargain. Yardwork was not completed as agreed upon. They also made up charges to keep more of the deposit. They kept money to add a screen to window that never had a screen because it does not open. Wouldn't recommend renting from them or using them as a service to take care of your rental.

Editing in response to CPM's reply: I was wrong that the screen wasn't being added to a window that didn't have one. The $175 charge was for a screen repair that would be remedied by a $7 kit from home depot. Also, they did not include photos of the screen with the bill. I was not given 3 days to repair it. And just because they don't read and reply to messages sent through the messaging system on their website, does not mean that I didn't communicate with them regarding the gardener.

Ismael A.

I had a bad experience with this company , They don’t follow basic housing standard laws , I formally writing a complain to the housing authority for discrimination . As similar people that I see also experience the same thing . I wasted my time applying providing all my information and paying fees for the credit check, I called crystal almost everyday for 5 days , as I was interested in a certain property, because I am a single father and there was a school near by and the commute to work was awesome . Let me mention, I have a good profesión , good credit rating above 700 , no criminal or background. Apparently , the issue was my rental history , however crystal from all the times I spoke with her, it was never mention that I need it further documents , i just received a email from a random person that I was not approved . I was not content with the result, if any documentation was need as simple rental history documents could provide , which I reach out to another guy, I can’t remember his name , I told him the situation and he asked me to email the previous contract which I did , then crystal reach out to me to asked for additional information , history of payment , which I provided . However, when I spoke with her to follow up , She seem upset that I was still pursing the house . Her tone of voice and her responses where care less , saying it was up to the owner to decide if he wanted to rent or not . At this point I came to the conclusion , that no matter what I did , she decided she was not going to approve me for this place . I told her to just go forward and provide, what I had already shared to the owner and let me know . Till this date , I never heard from her or anyone form that company again. Confirming my thought. However , am doing something about , because there is laws and regulations ,they can not take this decision based on there personal feeling or thought , I believe in karma and everything comes back crystal. I wanted people to know that, this is not how a property management needs to operate and should also file a formal complain to the housing authority . It is not true that is up to the owner , when a person or company provides a service out there home for rent or apartment by law they need to allow and follow regulation that protect and provide fair rental and housing for everyone by law. However in this case , crystal feels with the little power she has for her position , that she can make decision and not follow the housing regulation standard and laws of fair housing .