KeyOpp Property Management - San Francisco, California

Willow Weibel

As a resident there have been many bumps in the road with KeyOpp including not properly notifying residents of power or water being shut off. Nothing has been as unlivable as the past 2 months. KeyOpp did not respond efficiently to a major leak, leaving water in the walls for 5 weeks. Now I have had no access to my kitchen for nearly 2 weeks, likely looking at 3. There has been no offer to move us into a hotel for the time being, and we have been continuously lead to think things will be fixed "this week." Now we will likely spend Thanksgiving without a kitchen.

Aditi Poduval

Working with the KeyOpp team - especially Sharion Sadler (SF leasing specialist) and her colleagues Anna and Emily has been a wonderful experience as a renter. They have been very efficient in reviewing my application, thorough in their process, and kind and thoughtful through all communications. Highly recommend sourcing your next place from this group - thanks again Sharion & team for helping me find my dream home!

Helen Mengyuan Sun

Anna and Emily at KeyOpp are fantastic to work with. They worked really hard to get our house in SF cleaned/repainted and rented out within a month at a great price. The whole team is very professional, responsive, and always look out for our best interests. Best property management company in SF.

chanel miller

Sharion ? she was such an amazing person when we met her. When we called her about the listing she answered immediately, and she was able to show us the place the next day. Sharion is very nice and warm when we met her she explained everything about the neighborhood, she made us fall in love with the place. She always answered her phone and she was quick to respond to any text messages we may have sent to her. She is knowledgeable and patient. Thanks to her assistance us we are getting the keys to our Condo this weekend !!! We can finally decorate our dream home. Thanks Sharion !!!!!

Grove Malkin

I had to call and text many times all day on Friday 10/11/24 in order to get hot water fixed, including contacting Ken Lehr, one of the property owners, who apparently got it expedited. I was at work and it wasn’t at all good to be constantly on the phone about this. I never did find out the cause or if I was the only tenant in the building affected. Just got a two word text from the plumber: “It’s fixed”. I continue to be extremely dissatisfied by the service of KeyOpp. I kept on getting answering service reps all day long, who had no knowledge of my previous calls. Everything seems to be contracted out in terms of service. If I could score 0 stars I would.

Patrick Shortle

My refrigerator needed to be replaced and it took 3 weeks to get a new one installed. After 4 or 5 attempts at correcting the situation, keyop only send out a vendor when the delivery company would not remove the old refrigerator.
Initially, it took 4 days to get a response from KeyOp. The reason I got was that “I was off for four days.” As a resident not only was it inconvenient it was also insulting to be treated this way.
Customer service is dismal and lacking in most cases. If you can use a different property management company RUN to them!!

Molly Tucker

Nathan is genuinely incredible - very insightful and mindful of what we're looking for. We're grateful for the opportunity to continue utilizing his expertise as we continue our apartment hunt.

He has all the answers to our questions on tours and continues to look out for spots that match our criteria. I can tell he wants to make sure we are happy. Thank you! Would highly recommend.

Brian Goldenberg

My partner and I had to great pleasure of working with Nathan Malee. He was so warm and welcoming! Nathan was always prompt, answered all of our question, and if he wasn’t sure, he quickly found out information for us. We would work with him again! Thank you!