Avis Car Rental - San Ramon, California

Shawn P. M.

I use Costco’s Travel system to get a good price on Avis vehicles.
The employees here have been professional and polite.

However, some of the cars I rented here have had low tire pressures; I recommend you to check tire inflation for any vehicle you rent at this location..

Terry Sil

If only I could give a sub-zero star ... this is the worst Avis-Budget car rental office ever. They gave me a dirty car with no tread on the front tires. It was clearly unsafe and illegal. When I booked another reservation a couple months later, they made no attempt to provide the vehicle size I selected and never let me know they had no economy, compact, intermediate or standard car available even though the reservation was booked 3 weeks in advance. Very unprofessional. How the San Ramon office can stay in business is beyond comprehension. I will never rent a car from them again - and would never recommend this office to anyone. STAY AWAY!!!

Michael Blanch

Easiest rental car place ever! Got a month of convertible Mustang, then convertible Camaro for around $700 bucks. Great bang for the buck. Super chill staff was able to help
me out quickly

SHEILA Houchins

I was given another key to look at the chevy. I walked over to the chevy. I liked the car but the exterior and interior were dirty, not clean.
Walked backed to the office and I said this SUV is dirty and not clean either and before I can say anything else the Manger walked out of his office pointing his finger in my face bullying and yelling at me in front of his staff and a customer “no more discounts, no more that’s fraud”. And no more complaints. I said that is not fraud customer service requested those pictures before they would even issue me a discount. I then said do you want to see the pictures? I have them on my phone.
After that he said I was being rude to his staff and he said this girl name couldn’t make it out, it was a name from India he said she left because of me. No, she didn’t leave because of me she left because she couldn’t give me dirty filthy cars/SUVS or maybe she wasn’t being paid appropriately. It does not have anything to do with me. I have been renting for year all sudden she left because of me.
The manager then accused me of calling this girl a racist. I told him that is not true. Did you read my prior complaints? They are on file along with the pictures I sent customer service. The girl called me a racist.
The manager accused me of treating his staff with disrespect when it was the other way around, he said it was on camera I asked can I see the pictures from the camera? He didn’t know what to say then because he could not produce them. Again, I rented for a year he could have told me about this, and he didn’t.
I believe the two female agents one of Indian descent or from India and Mexican descent was discriminating against me and told the manager lies or they were dishonest, and he believed them.
He told me he was recording me; I don’t think he should be recording me without my consent it could be a felony.
He told me I have the right to not serve you. I told him I have the right to have a clean car and it’s your responsibility to clean the car/SUV prior to the customer arrival. I have a right to make a complaint,
“The Manager stated I told you we don’t have water here to clean the cars.” I said there is a self-service carwash down the street from your office.
The manager said are you going to complaint again “I had to say no in order to rent the car.” This is manipulation. I said the SUV is dirty. He snatched the keys from me and threw my cards back at me and told me to rent your car somewhere else.
I plead and plead with the manager I need this car; I must go to work tomorrow I have a reservation. Please, please. He said no, he did not care. I told him I will let the corporate office know about your unprofessionalism,
I was a good customer. I rented an estimated $10,000 for that year and brought the car/SUV back cleaner than they gave it to me. And this is the way the Manager treated me.
This incident occurred due to the following:
1. When the two female agents went to the manager informed him, I was being rude to them when I was not.
2. When I mentioned if the car is not clean, I will ask for a discount of $100.

As a long-time customer rented for a year, I found this manager and his staff to be very unprofessional and not customer friendly.

Instead of the manger embarrassing, insulting, bullying, and yelling at me in front of his staff and a customer at the counter he should have used tact, taken me to the side to talk about the situation or in his back office after all am the customer listen to my side of the story. The Female agents did not like me.

Husam Kal

Watch out for hidden charges. I rented a minivan from them with a weekly rate. Returned the car after 3 weeks of rental two days early. They charged me more than if I kept the car for the entire period. They changed my rate and tacked on other frivolous charges. Crooks as a location and when calling Avis (and I’m a premier member) they stated the location made these charges.

William Nathan

This is a small suburban rental location, so selection of cars can be limited. It appears to skew toward minivans and SUV's. However, the staff is friendly and goes the extra mile to get the customer what it wants.

sunyo suhaimi

Check the fuel when you pick up the car!! 3 times I’ve picked up a car stating the fuel was full and it was less than half. I had to call Avis the first couple times, now I check every time. They’ve never picked up the phone and the car is almost always dirty! Convenient, but terrible experiences at this location!!

t t

Given an old Camry, dirty inside and out. Mechanically not safe to drive. Had to exchange at airport which took an hour, and was offered a compact even though they had full size and suv available.
Will go with Enterprise next time.