Budget Car Rental - San Ramon, California

Shawn P. M.

I rent Budget’s cars through the Costco Travel system to get a good price. Never had a problem with customer service at this location.

That said, some of the vehicles I rented here have had low tire pressures; I recommend you to check tire inflation for any vehicle you rent here.

Terry Sil

If only I could give a sub-zero star ... this is the worst Avis-Budget car rental office ever. They gave me a dirty car with no tread on the front tires. It was clearly unsafe and illegal. When I booked another reservation a couple months later, they made no attempt to provide the vehicle size I selected and never let me know they had no economy, compact, intermediate or standard car available even though the reservation was booked 3 weeks in advance. Very unprofessional. How the San Ramon office can stay in business is beyond comprehension. I will never rent a car from them again - and would never recommend this office to anyone. STAY AWAY!!!

Thao Tran

DO NOT RENT FROM HERE. SHADY, DISHONEST, UNPROFESSIONAL. We recently rented a moving truck from this location and had a terrible experience. When we picked up the truck, after the technician completed the inspection (without marking anything on the slip!), we walked around the truck to inspect it again and found that the gas cap was MISSING! This was literally 5 minutes after he did his inspection. We went back to the office and were told that WE HAD to buy the gas cap and then call customer service to get a refund. We were in a hurry and did not have time to wait for another truck so we bought the gas cap.
When we picked up the truck, the tech told Nitha and us that gas was 5/8 full but neither personnel marked this on the form. Then when we returned it, we were told the gas was originally full - fortunately, the manager where we returned it believed us as he had dealt with this location before.
Additionally, we were told by Nitha that the toll charge would be charged directly on our credit card, but when we got the statement, we were billed an additional $13.99 for each toll which we had to call and pay.

Make sure you check the rental and mark everythign on the rental slip so they cannot lie and charge you additional upon return. I will be filing a BBB complaint against this business for their dishonest business practices.

Je Ch

They overcharged me on my rental. When I pointed out the mistake to the staff in this office, he blatantly refused to acknowledge the mistake or correct the bill. He told me I will have to go through budget to get this correctly. Absolutely horrible service. I will never rent from this office again..

Joanne Robelen

I really don't understand all of the negative comments for Budget. Each & every experience I've had with this specific location has been fantastic!
My latest experience:
Last Friday (7/21/23). My car had already been in the shop for a couple of days & I needed to make a 5 hr trip over the weekend. Was advised car would not be ready until Monday ?
Went to Costco to book wknd rental. Chose another firm over budget because price was a little better - mistake
Walked to the other place after work, only to be told they had no vehicles available & not sure why site was still allowing folks to rent.
Panic began to set in as it was 440p & I was sure budget closed at 5p.
Costco would not allow me to secure wknd rental from B on website, so I tried calling while walking to location..
Extremely long story short, Elizabeth & Izael really helped me out!
With less than 4 mins before closing, they got me into the type of vehicle I needed at a very fair price- given last min rental!
Thank you....

SHEILA Houchins

Each time I rented I was given a hard time. The manager said they take debit cards but I am always getting a hard time with the debit card. I use a debit because I don't have credit cards. You should not advertise debit if you don't want to use it. Furthermore. I get filthy cars and they have asked me for my social security number which I am not giving to the manager. With all these immigrants being hired in American jobs and I am 66 years old they can use my SSN. Plus I don't trust foreign people. Well I ask for a discount every time they gave me a filthy car. The first time I got a $100 off the 2nd time I got $100 off the 3rd time I got $380 off plus a $50 coupon on my next rental. So make sure when you get your car and it's filthy just call customer service and do a complaint online with Avis take pictures and attach them to your complaint. I told customer service next time this happen I am taking them to court.

shelly N

John the manager and is Extremely rude and unprofessional. John was scary rude in front of several other customers & the very young girl working there. I'm appalled with my treatment!!!! I am the paying customer, this is not a free gift. There are no words for the
bad-mannered,
impolite, and
discourteous treatment I received! I should have called the police with the insulting words and actions he used, taking my keys and saying he would not rent to me. I was in danger with John's horrible behavior toward me as a paying customer. I don't rent cars very often & the ridiculous communication of so many words that didn't even make sense. Sorry for the very young girl working there! I'm not kidding~ Stay away if you like service or kindness.

Micaela Zinovoy

We did an online prepaid reservation and when arrived they didn't wanted to give us the car. The system allowed us to rent the car for one person using my wife card, but at shop they said that even if the system allowed it and charged it, they will not give us the car. The manager was yelling to us over the phone and we end up calling customer service who said that it was the shop problem and they should be able to fix it and give us the car. Finally, after two lost hours, they gave us the car. Unfortunately, we realize now that they just charge us for a new car rental!!!! I have two charges and the second one doubles the price of the original. I am fighting to get my money back as they can't understand how I have two car rentals from the same car location. Worst experience ever, do not rent at this location, they do not know how to handle any issues and have no respect for the customer's time and money.