Bay Breeze Charters - Sausalito, California

Victoria Bartell

The booking process was a pain in the butt, but the cruise was wonderful! I had a Groupon which was a great deal, but I ran into quite a bit of difficulty with the actual booking. It was very hard to get in touch with the office- I called & sent messages through their website. I eventually got a response from their Facebook page. Info on the website said reservations would become available on the 23rd of the month before you wanted to book (1/23 for Feb dates), but this was not true at least for my February booking. I had to check the site every morning and was lucky to get my desired date before it booked! I read other reviews that said this boat fills up quick so you need to be on top of reservations.

Aside from the booking process, the sail couldn't have been better!! I took my sister while she was visiting from out of town over the weekend and we got lucky with some truly perfect weather. The complimentary glass of wine paired beautifully with the warm weather and gorgeous sunset. Get there early so you can be among the first to board and get your choice in seating location.

What a great way to see the city!! I would definitely recommend this trip, especially if you've never been out on the bay before or have friends visiting.

Mohammed Abdullah

One of the best way to spend time with your loved ones.Salute to Captain Pam. Very courteous and wonderful crew.

Laura Boucher

We went on the Friday night sunset cruise last night. It was a nice relaxing trip. We used a groupon voucher. It was easy to book our cruise and easy to use the voucher. I was a little nervous about the groupon after reading some of the other reviews, but they have VERY clear instructions on their website. I suggest getting there early to walk around Sausalito and possibly get dinner at one of the many nearby waterfront restaurants and also to find parking. Please pay attention to the hourly rates and hours for the parking lot to avoid a $45 ticket. It is a paid lot until 10pm and the city closely monitors it. I think we'd go back to do a day cruise to try something a little different. Thank you for the wonderful cruise!!

Kathy Ronning

There was no experience. A Groupon purchase that apparently is impossible to get a booking for. ( Mind you Groupon did credit back with much better cust. Service) was advised by Capt. Pam to go in on 9/23 today, for sailing dates released in October. Well.... I clicked every sail date under Groupon reservation for Oct and just so happens they are all booked. Most likely not for Groupon customers or they "over sell them" and aren't able to accommodate! Very disappointing was a 25 year anniversary gift from our kids was so looking forward to!!!!
Thanks to Groupon for the credit back!!
K~

Tyler Lund

Amazing sailing trip around SF bay for us tourists. We booked the charter on Groupon for our SF trip and other than the sheer number of people on the ship, there was not a single fault I could find. I'd suggest arriving quite early, as even arriving 15 minutes before like advised, we were the last to board. This meant we got less than prime seating on the side of the boat toward the back, but once we started moving and people started hitting the restroom, there was plenty of space to spread out. This also meant we were right next to the cooler with beer which turned out nicely. The cruise itself was amazing. We happened to have really nice weather while out, though I would suggest bringing warm clothing as the temperature seems to plummet as soon as the boat starts moving. The crew was very nice and pointed out many of the sights along the way when the cargo barges weren't trying to crush us. We got to see the Golden Gate Bridge up close and personal, as well as unique views of the SF skyline, Alcatraz, and Angel Island. This was a great, unique experience while visiting San Francisco, and I'd definitely recommend it to anyone looking for a unique way to experience San Francisco.

Tyler Bray

TLDR: Dont book tickets through Groupon, you wont get a reservation. I'm sure the cruise is nice, but I wouldn't know.

I ordered two tickets for the bay area sailing experience. They never pickup their phone and do not accept voicemails due to the high number of people calling to inquire about how to get a reservation. They explicitly state that the only way to make a reservation is through their online website, which never has any available dates. This would be fine if I could make a reservation say, a month or two in advance, but they only make the reservations available one month at a time and they always fill to capacity before I'm able to make a reservation.

Brandy Cooper

Tried using my Groupon 3 months in a row but they were always booked. When I contacted Bay Breeze (after no help from Groupon) I was met with nothing but excuses and defensive arguments from Captain Pam. I'm a travel nurse and will be out of the area after this month (which is booked). so I won't be able to use it. I guess they'll keep my $45...they must need it more than me.

Vanesa Monique

DO NOT buy the Groupon deal!!!! It is absolutely impossible to book & you will not find a booking until your deal has already expired!

I bought this deal for my boyfriend & I for his birthday back in February. Six months later & I have yet to receive a response to either my voicemails or emails.

For those of you who have booked a tour, go get a lottery ticket because you're very lucky! You have about a 1 in 10 chance of getting a reservation. Once the new months available cruise times get posted they are already booked before you get a chance to look at them. She never posts reservation schedules more than a month at a time so if you're thinking of booking a couple months a head, think again because that schedule will not be available & once it is it will be booked!

Pam does not know how to run a business & should not have deals on site like Groupon if she doesn't know how to accommodate all of her clientele. She doesn't even have the decency to respond so don't bother trying to call or email her.

I know there are some out there who will defend her based on your experience, but I'm here to warn others in hopes they avoid this scam. I help run a business & I will not leave my office until all missed calls are returned & emails have been responded to! When you own a business or manage one, you put you're own issues aside & put the customer first. You are in the hospitality business & should make sure ever client is satisfied. You represent all the company is! There is no excuse for such a lack of customer service!

SAVE YOURSELF & YOUR MONEY! Don't let yourself fall for this scam! I wish I would have known this before I wasted my time & money.