Real Property Management Pros - Gainesville, Virginia

Yorleny Cecibel Luna Cabrera

Me encantó la forma en que me ayudó!! Muy agradecida porque aunque el proceso fue largo, Arnold hizo que la espera no fuera tan difícil! ❤️

Carlos Santana

Excelente servicio del señor Edwin Oliva, sin duda alguna el mejor!! Estamos muy satisfechos ?

Keisha Jackson

I reached out to Jen Robeson this past April to request that she help me find a renter for my 2BR 1.5BA condo in Arlington, VA where the former tenant had recently left and the Unit was empty. At the time I was living in California but had already had the Unit repainted. I explained that I knew the Unit needed a deep cleaning because the prior tenant had left the property in a poor state regarding cleanliness. Jen assured me that she and her team would get the Unit ready for the market and provide me with timely updates regarding interest in my Unit via an owner's portal. The first issue presented when I Jen provided me with the address to mail the key fobs and mailbox key, she provided me with the wrong address for her office. While they apologized for the mistake, I still had to reach out to them to find out if the keys had actually arrived. That was my first inkling that Drew and Jen were not very meticulous about their business practices but I chalked it up to a simple mistake that could happen to anyone.

Next, they charged me $1800 for Unit repairs but could not provide an itemization of the costs and did not provide pictures of the completed work even upon request. Jen responded to my inquiries by telling me that "Drew handles contracting work." Drew is not responsive and provides incomplete answers to questions when he does finally get around to responding to inquiries. I did eventually get an itemization after a month but never received pictures of the work completed. In late May I was charged $400 for a "deep cleaning" again no pictures of the before and after work. I had to nudge them to provide me with a marketing plan for the property and send me the listing they were intending to post. Jen never provided me with the link to the posting she created so that I could share with my network. She has quite a few people working in her team and pushes clients off on her team whenever you reach out because you haven't received a reply from the person she told you would handle it. It's very frustrating.

In late May, Jen recommended that I drop the price for the rental by $200 under the auspices of getting more traction on the property and I agreed. She claimed that there was at least one possible renter who was completing an application though that never materialized, and she never mentioned it again even to share any feedback as to why it supposedly fell through. After several months of no possible renters, I decided to move back into my Unit and informed Jen of that fact to include the date I planned to arrive. Fortunately, my plans changed, and I arrived a week earlier than anticipated and I was able to observe that much of the work that Real Property Management Pros had charged me for had not been completed. The Unit was filthy – the refrigerator, oven, bathrooms and floors were visibly soiled. The junk they claimed to have removed from the property was still there and there were spiderwebs in multiple windowsills. It was heartbreaking to see my unit in such a condition and quite frustrating considering Real Property Management Pros had charged a total of $2350 to the owners account via their portal and have now gone silent. I’ve reached out on multiple occasions providing pictures of the Unit’s condition and requesting the return of my keys (mailbox and door keys + key fob) to no avail. I strongly recommend that you run from these people and never use them to manage your property. They’re charlatans.

Jeffrey Chebli

READ THE BAD REVIEWS FIRST BECAUSE THEY SUGAR COAT THEM AND TRY TO HIDE THEM WITH 5 STAR REVIEWS THAT THEY BASICALLY SPAM YOU FOR EACH TIME THEY ASSIST WITH SOMETHING. LOOK AT THE 1 STAR REVIEWS AND READ THEM CAREFULLY, ALL IS TRUE ABOUT HOW THEY SCAM YOU TO FIX STUFF FOR THE OWNERS AT THE END OF YOUR LEASE.

This company is a scam
Update:
This company treats you all nice and well at first, and waits until you move out to find normal wear and tear to keep your security deposit. They will reject any claims or discussions and won't answer their phones. They made us pay around 1,000$ for gutter cleaning, chimney cleaning, house cleaning and landscape before we left and still charged us 1400$ for two walls that they felt the touch up paint was poorly done.

Jonathan Fleming

Daniel Mora from Real Property Management was so helpful. We had an issue with our rental property and Daniel got everything taken care of very quickly. He had excellent communication with us from beginning to end. Such a great experience during what could have been an extremely stressful time. He’s a pleasure to work with!

Big Gixxerboi

I would like to take a moment to bring attention to the excellent service I have received from my "Real Property Management Pros" representative Arnold Romero. No matter the issue I have had with my property Arnold has not only made sure everything gets done properly by the contractors but has made sure to give me real-time updates on the changes. Arnold has always been professional throughout all our modes of communication talk or text. I hope that Arnold continues to be my "Real Property Management Pros" representative, and that "Real Property Management Pros" understands the quality employee they have in Arnold.

Gyal Gilbert

Jocelyn was so awesome. She handled my case with professionalism, courtesy and diligence. She was always available to answer questions and responded promptly.
She made this process so easy for me, as the last time I rented property was in 1995. So everything was new to me.
Many thanks for the excellent service!

Matthew Masakayan

Very responsive team. Provided timely updates as repairs were being scheduled. I appreciate how quick the team was in getting us a portable air conditioning unit after our AC went out. Edwin continuously checked in before and after repairs to make sure we were comfortable.