LBPM (LB Property Management) - Sherman Oaks, California

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Muy bueno...

Armine Arakelyan

Working with LBPM has been the absolute lowest low of any experience I’ve had with a management company. They’re completely unorganized, unresponsive, and give off the impression that they couldn’t care less about the community they’re supposed to manage.
Getting them to answer an email or return a phone call is next to impossible. When they do finally respond, the answers are either vague, dismissive, or don’t address the issue at all. It’s clear they’re more focused on dodging accountability than solving problems.
Their neglect is glaring. Maintenance requests take forever—if they’re even addressed—and follow-ups on community concerns are nonexistent.
To top it off, complete lack of professionalism.
If you’re considering hiring lbpm, don’t. They are the bottom of the barrel when it comes to HOA management, and I wouldn’t recommend them to anyone. Do yourself and your community a favor and look elsewhere.

Elizabeth Brown

Update: July 3, 2024

Anyone else think they should be sued for mismanagement!

Update 4/8/24: HOA fees are going up another $100 for 12 months. So now $530 a month. So angry! Many of us can’t afford it.

Horrible Property Management company. If you buy or rent and they’re in charge, you’re screwed. They’re raising our rate from $405 to $430 for no good reason. HOA was $350 or so when we first bought and moved in July 2014. And no changes around the property since then.. Hot tub isn’t working as usual.. Landscaping, bugs..

Philip Foisie

If you can avoid renting from these people definitely do so, it's worth the 500-1000 dollars extra because you'll end up paying it to them in "cleaning" and "leasing" fee's upon move out which are $250 a pop. I also left the apartment spotless but thats beside the point. Upon asking if I could continue to rent my room with a monthly rent credit they had given me, for the agreed price. They ghosted me for about 13 days (I would message and call multiple times a week) until the end of the month came. I then told them "ok I'll pay you the 1,300 and move out". To which the only contact I had been in touch with for over a year, passed me over to his "supervisor" who told me I owe them 3,200 because my credit expired months ago and "they forgot" at this point I put them in touch with my lawyer. A few months down the road I am finally out of bed with these parasites didn't end up paying them a dime. However they took 500 off my safety deposit for god knows what. The "supervisor" Reina no longer works there and I'm sure Joel is off to find a new host to leech off of. I rented for a year and it was fine until it wasn't. BEWARE this company is crooked and loves to see what they can get away with.

Ariel Kozicki

For hoa- I’ve caught them padding fees/ stealing from us on more than one occasion. They truly won’t do more than the bare minimum and they cause a lot of delays and trouble.

Kalo Atanasoff “Kyle”

Our condominium association engaged LBPM approximately a year ago after several rounds of interviews. We were assured of a hands-on property management experience, strong financial and accounting management, a robust portal, and an engaged, helpful, friendly, and professional property manager.

Unfortunately, our experience has been quite the opposite. This has significantly impacted our building's financials, security, and safety. The assigned property manager, Nick Hoffman, has been disengaged and unhelpful. Despite assurances from management, specifically from David (Nick's direct report), that a different property manager would be assigned, this promise was not fulfilled.

The HOA board and owners have observed various issues and untruths. Efforts to communicate with David through emails and calls have been ignored.

We hope that this feedback reaches LBPM leadership and leads to necessary improvements. The HOA board will be happy to have a meeting and share detailed feedback and examples.

Rebecca Rodriguez

We recently leased an apartment from LB Property Management and were very pleased with the process. Brandon, our leasing agent, was professional, patient, and attentive. Throughout the entire leasing process, Brandon was incredibly responsive to my queries and concerns. He communicated promptly and effectively, keeping me informed every step of the way. He definitely made the process stress-free, and I would highly recommend him to anyone in search of leasing a new home. Thank you, Brandon, for your outstanding service—I couldn't be happier with my new home!

JOSEPH TORRES

I'm not sure about the rest of the company but my caseworker is very difficult to work with. My sewer line needed replacement and approval took so long I had to get it done myself. Now I'm trying to get reimbursed because responsibility for the repair falls under my HOA which this company manages. I'm lucky to get a reply to my emails but nothing useful has ever come of it. I've tried to reach out to their supervisor but just got more of the run around. From my experience it is awful to have to deal with this company and it's empoyees.

10/9/24
Update to my review. I eventually got reimbursed for the repair so I wanted that to be reflected. I still stand by my review but I wanted the situation to be shown accurately.