Burr White Realty - Newport Beach, California

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Marilyn F

Burr White staff are easy to work with, friendly and professional. Special thanks to Diane, Sara and Summer who were wonderful, always available to answer any questions. Diane found the perfect place for my family's stay in Newport Beach. The property was a great location, close to the beach and Pavilions. It was clean and well stocked. I highly recommend Burr White Reality and definitely will use them again for my Newport Beach vacation needs.

Shawna McManus

I recently rented a home through Burr White Realty and had a terrible experience with them. I've reached out twice to them but they are not responding to me so I thought I'd go ahead a leave this review.

We arrived to our rental house, after an almost 10 hour drive. To try to make the tight window to pick up the keys was stressful, but we made it. Perhaps a lockbox on the door would be beneficial to clients to alleviate that stress. This is not the complaint, though, just an observation.

Upon entering the property, my son used the restroom and the toilet didn't flush. My husband tried to get it to flush but finally just turned off the water to the toilet as it wouldn't stop running.

Shortly thereafter, my daughter took a shower and the shower curtain fell and hit her on the head. Again, my husband went in to try to fix it and the shower curtain repeatedly fell off, even with a slight touch.

As we were very tired from our drive, and having to make up our own beds (another observation - when you are tired and stressed the last thing you want to do is put sheets on all the beds).

The next morning I called and reported the problem. A few hours later the maintenance person showed up. I wasn't happy that I had to wait around on my vacation for him, but we had dogs so I felt I should be there. He was very friendly but his way of fixing the shower curtain was to put duct tape on it. It worked but was very unsightly. I mean, a new shower curtain is about $15 so why not replace it?

He was unable to fix the toilet and said that a plumber would need to come. I got a text from the plumber stating that I needed to wait at the house the next day between 10-2. Ok, I'm on vacation for only a few days. I certainly didn't want to wait around the house for 4 hours! That's when the real complaint comes in.

The customer service agent at Burr White actually blamed US for the broken toilet...twice! She repeatedly emailed me and said we broke the toilet handle. I told her that was not accurate and sent her a picture of the handle, which wasn't broken and she replied, "the inside handle". This set me off. I was very very angry to be blamed for a broken toilet when I paid close to $2000 for a few days. She was rude and completely unprofessional. I did NOT appreciate her sending these emails and even asked her to stop emailing me.

She did in fact email me back stating the plumber could be there the next day at 8am. We got up early to be sure we were ready for the plumber but finally left the property, bringing our dogs with us at around 10:30am as there was still no plumber. I don't know when he finally showed up.

I didn't not appreciate the condition of the bathroom. I paid for a 1 1/2 bath property and only had use of it for a day and a half. I didn't appreciate the way we were treated by the BW staff and will not be staying at a Burr White property again. I rent often from Air Bnb and VRBO but will be sure I find another property management company.

Mike Horsley

Regarding the condition of 120 31st. Newport Beach. Obviously they only post positive reviews on their website. The rental upon arrival was filthy. Floors were not mopped, carpets are filthy and weren't even vacuumed. Our feet were black on the bottoms and our grandbabies knees and hands were black crawling on the floor. It's obvious these floors haven't been cleaned in sometime, certainly not after every vacancy. Counter tops and dining table were filthy. Wash cloths were black after wiping down. Dishes in the cupboards had dried food. The disposal had rotting food still sitting there. The inside of the fridge hadn't been cleaned or even wiped out. There was sand in the bath tubs, and the upper hall bathtub has water underneath the tub itself. It feels like a water bed when stepping in the tub. There has to be a major leak somewhere and should be addressed before it gets worse. Torn up walls, multiple, unpainted repairs top it off. The owner obvious has no pride in their property. Your "inspector" needs to be fired or taught what proper cleanliness and maintenance is.
On top of the above issues, the lack of simple basics such as a weeks supply of toilet paper, paper towels, soap, linens is petty for a $1200 per night property. We've been to NB numerous times and have stayed in many Airbnbs. This property ranks towards the bottom.

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Stu Aaron

We had used Burr White for many years for our summer vacation rentals in Newport. The experience has always been great. We couldn't find a 5 bedroom at the time we booked this last year so we used Sea Breeze. We didn't realize there was a problem with our reservation until we got to California. They cancelled the reservation. Evidently they sent 2 e mails, that we found in our junk e mail after the fact. No phone calls, no text. With our history with Burr White, we called them to see if they had an option for us. Diane and her Burr White team came to our rescue and found us a rental last minute. The difference in communication and personal feel to the service was night and day. Vacasa, after some discussion, did agree to refund our original deposit. I would encourage anyone using Vacasa stay in touch with them to make sure and confirm everything is good with the reservation.

Jason Fiack

This place was perfect in every way! Burr White Realty was SO easy to work with. Even with all the new covid rules, they made check in/check out so easy. They even called me while we were staying there to make sure everything was to our liking. Couldn’t have asked for better customer service! The property was gorgeous! And was the perfect location! Right next to the beach, Balboa pier and Balboa boardwalk. House was clean, organized, and had everything we needed to enjoy our time there! I highly recommend this property or any property that Burr White Realty has! You won’t be disappointed! Will definitely use them again for my vacation needs!

Denise calzadiaz

We stayed at this property for a month. It was clean and well stocked. The few issues we had were handled quickly and resolved. Burr White was great and responsive. Great location, quiet yet close to the beach. We took our dog and it was nice to walk around the neighborhood with him. Parking was great and a bonus to have washer and dryer available. Would definitely stay again.

Mallory Lind

Our experience will be a bit of a departure from leaving a review after a stay. With the COVID situation, we were disappointed to need to have to cancel our reservation at the house we were so looking forward to staying in. Burr White Realty was 100% gracious and professional in handling our request. They refunded our deposit quickly and without hassle. With everything else going on as far as not going on a trip you were looking forward to, it was great it was dealt with in a manner that removed any additional stress. Will gladly work with Burr White again once we are ready to reschedule our trip!