Alamo Creek Properties, Inc. - Vacaville, California

Gina Vasquez

I was able to rent from Alamo Creek Properties for the last two years while i was looking for another home to buy. I was extremely pleased with the professionalism and how they care for their tenants, I am extremely happy to be a home owner again but anyone that has to rent i would highly suggest renting an available property from Alamo Creek Properties. I will miss the friendliness and comforting feeling i got as one of their tenants. Thanks to the entire team:-)

Kurtis Powell

Terrible! The property manager Tina is rude, and extremely disrespectful. Worst rental company I have ever rented from. Stay away from this company unless you want to be discriminated against and treated like garbage. Filing formal complaints with the better business bureau as well!

Matt G.

I rented an Alamo Creek property for two years (2018-2020) and it has been great. Before I even moved in, they let me move in a day early because it worked with my schedule better. They allowed my dog in their property (with additional deposit), which everyone else flat out refused. Any time something came up, I submitted a work order through their website or called them and got an immediate response. They've always been extremely accommodating and highly responsive. I would happily rent with them again.

Kahleb Kelsey

I use Alamo Creek Properties to manage my home in Vacaville. The are diligent, responsive, attentive, and do a great job. They are leagues above my previous property management company, and I could not recommend them enough to anyone who is looking for a property manager in Vacaville!

Alicia Hendricks

We applied with Alamo Creek in November of 2016 after being without a place since July. We went and viewed a beautiful home located in Vacaville with Jennifer Medill.
After completing the application process we were told what we already knew, we had the income but our credit needed help.
She had asked us if we could get a co-signer, but we had no one.
So she informed us that our "application was good for six months" and when/if we paid off all our collection accounts, keep the receipts and contact her.
Well, lo and behold tax season rolled around and we did just that.
We contacted her at the beginning of March 2017 after paying off about $3,000+ worth of debt, and seeing a beautiful 3 bedroom condo on their site.
I emailed her all the receipts she had asked for and she "allegedly" got the application process started.
After not hearing anything for about a week or so, I emailed her to check in with her.
She informed me that she needed another receipt that wasn't included in the original email, which I contacted the collection agency and they sent it to me via email, so I sent her that as well.
Another week goes by... and nothing.

So my husband contacts her via phone and asks her about the status of our application.
First off, she didn't even know who the heck we were. Upon reminding her that we were the ones who initially applied for the 3bdrm condo, and that "I" was the one sending her all the info she had requested, she then told him "she needed updated income information."
Now keep in mind, I sent that with the very first email two-weeks prior.
So I called her and she wasn't in, that's when I proceeded to contact her via email and find out JUST what it was that she needed.
I also explained to her that me and my family were currently living in a hotel, and time was of the essence. She replied to my email that "it takes time to process an application."
She informed me that she needed a "settled in full" letter from another account.
Me and my husband then used $329 (the remainder of our savings) to pay off an account that we originally were going to pay in payments. They send us the letter and I forward it to her.

Now, Fast forward to April 16th, which is a little over a month since we first initially contacted her/applied for the 3bdrm condo.
I receive an updated alert from Trulia stating that the 3bdrm condo which was in the "Pending Application" process has now been re-listed on the market.
I contact Jennifer Medill via email, and she replies with
an email stating that she needed more information on four accounts.
The same accounts which I provided receipts for IN THE VERY FIRST EMAIL, that had been removed from our credit reports.
She then tells me that me and my husband would have to "apply again in order to verify that these accounts have been removed."
A statement that she could've told us to do over a month ago.
Instead she dragged out the process knowing that the answer would still be "No."
She never called me back, and would not respond to emails unless I sent multiples.
Very disheartening when you're in a position such as us.
I work and my husband works, and we had worked VERY hard to improve our credit, with the hopes of finding a permanent home.

I'm not necessarily angry, I'm more hurt then anything.
Now I'm back at square one and out of $300+ dollars that could've been used to sustain us until we find a permanent home.
I would not recommend Alamo Creek properties to anyone that is in dire need of a place to live.
They lack communication skills, are extremely unprofessional and very callous.
This business has A LOT to learn when it comes to customer needs/retention.
There is a reason why Solano Property Mgmt was voted best property mgmt for 2016.
They're prompt, professional and don't waste your time.
I should have listened to the reviews and never trusted anyone in this office!
If anyone from this office would like to reply to this review, feel free because I have time AND proof of my claims.
Point blank... they suck!
Run fast and head over to Crown Realty.

Johnners M

I never write reviews! This is a WARNING. The staff is incredibly unprofessional, with a "hurry up and buy" mentality. Getting simple and straight forward answers, is lost on these people. Took over 1 hour to receive a call back on what prerequisites are required. Whoever answers the phone knows nothing and tells you to review the website for details (as if I didn't do that prior!). I would NEVER reccomend any services from these morons. Go LITERALLY ANYWHERE ELSE for a place!
Have a nice day 🙂

Tanya lawson

Casey Roger's is not a good person to deal with very unpleasant Unprofessional this company should be ashamed to have her. These people are crooks I would not go through this company if your looking for a house. Please save yourself the trouble.

Raquel Racine