Bighorn Rentals - Frisco, Colorado

Ever S.

POR LA GRAN ATENCIÓN DEL PERSONAL.

Anthony D.

The booking process was easy, check in was great and everyone we dealt with was helpful, at first. When we got to the rental it was amazing, exactly what we wanted, a space we could be comfortable in with our 13 month old, with a private hot tub so we could unwind while she napped or at night, right off Main St. so everything was walkable, just like the listing said.

Unfortunately while we were unpacking we realized a lot of noise and upon walking onto our balcony (where the beautiful hot tub and soon to be obstructed "mountain view" are) we noticed the enormous construction project less than 100' away, directly across the street.

We were hopeful it would wind down at a reasonable hour, it did not... At 8pm Thur. night when the crew finally left, I emailed BigHorn and asked them for options to move to another of their units because this one was directly across the street from a major construction project and we would not have chosen this location had we known. We came to learn this location was extremely loud from 7am to 8pm weekdays and 7am to 5pm on Sat. I am not talking about hammer and nail kind of noise, this was heavy equipment, dropping large boulders into dump trucks, jack hammers in concrete, dozens of cement trucks and work trucks (that parked in our driveway) enough noise to be clearly heard (and felt) inside the house all day. This was enough to disrupt our daughter's naps and nighttime routine, and make our wonderful little 3 night trip to Frisco a lot less enjoyable...

I told Bighorn they should have a note in the listing about the construction and potentially disruptive noise. We paid over $1400 for 3 nights and would have chosen another of the numerous available properties with private hot tubs available that weekend had we known. This was not a discount or cheap rental and being the last week of Sept., there were a LOT of options and when traveling with an infant, noise is a major consideration for accommodations.

Their response was "pay us $200 to clean this rental and you can move into another of our units at regular price if you would like, but we aren't responsible for construction noise".

It doesn't seem right to pay them another $200, pack up everything needed for an infant and move for 2 days so we stayed. Following a phone call and email the next day with the manager I was told they would speak to the owner and see what they want to do since this was the owners call, but was reminded, construction is not their fault, to which I agreed, but it is their responsibility to notify tenants of known issues/disruptions...

After we checked out, I followed up since no one reached out to us for a resolution. I was told $100 refund would be applied to our CC if I promised not to post about this anywhere online... I told them to keep the money, $100 is worth making sure other people know how little this company cares about customers and to remind people to ask this company up front if there is construction going on when booking.

Look around, you will see other rental companies with decent management do warn you about construction as they realize you are likely staying with them during your hard earned vacation and the last thing you want to deal with is a major project while trying to relax. If the owner of "Frisco River Townhomes D" reads this, now you know how your rental company operates. It might be worth reconsidering unless you are so hard up for rental income that you are willing to ruin someone's vacation for a few $$$...

J W. T. M.

Having been visiting Colorado my whole life, I never have encountered a condo which had mice in it. THREE mice. Two we were able to get out the front door, but one had to be trapped (traps set out by management) after complaining that we had mice in the condo. Nevertheless, asked for reasonable compensation, but was not given this. I also was not willing to take the money to not write a review and inform others, as this is invaluable in selecting properties over the internet. I can say some good things about the property at 102 Timberline Cove in that it was very nice, comfortable and quite close to nearby mountains. Accommodations were good, and amenities were reasonable. Underground parking was great. The service guy that came to help assist us with issues was Dominic, and he was really great.

Steve R.

Best ski condo ever. Usually I wish I had my tool kit with me when I rent a typical ski condo, but not through Bighorn. I credit the checkout sheet, where renters can list what things need to be repaired. As a result, our condo, 102C, was perfect. And I loved that the bathrooms were well stocked with TP and soap - something we've come to bring with us, as we usually end up running out. But not here. It really is the first ski condo rental I've ever done that has just been flawless.

We chose this place because of proximity to my nephew, so one bonus feature we did not take advantage of is the bus service to Copper. But it would have been an easy walk to the stop on main street from our condo, as are numerous great little restaurants, something we did take advantage of a few times during our stay.

Leesa D.

Our White Christmas in Frisco was fantastic! Clint from BigHorn Rentals could not have been more helpful and answered every question we had prior to arriving from Australia- everything from extra bedding, where to eat, skiing etc. The house was beautiful and certainly lived up to our expectations. Frisco St House was perfect for two families to share with plenty of space and well equipped. We can't wait to return to this beautiful part of the world.

Vesta G.

Stayed a few days at Commerce Exchange in Frisco during my annual ski trip. This was my second experience with Bighorn Rentals, and zero complaints! The condo was larger than I expected, and exactly as described and pictured online. Thoughtfully decorated, extremely comfortable and clean, and stocked with anything needed. Very pleasant stay and can’t wait to return! Thank you!

Noah L.

I had a reservation with Bighorn Rentals from December 25-30 of 2021. I received a positive COVID-19 test on the 23rd of December making it impossible for me to get onto a plane as well as stay in a condo and expose others. I contacted Bighorn and was told that I will not be receiving a refund. This was extremely frustrating but I put my trust in what I thought was a reputable company and honored their cancellation policy. I did receive the service fee and cleaning fee back but was still out $3300+ from the trip. Come to find out January 20th of 2022 after contacting Airbnb, I was able to send my positive test and receive a FULL REFUND. After being lied to and having our Christmas ruined, I advise you not to trust this company. To take advantage of Covid-19 and keep someones money from this situation is outrageous. Do NOT book with Bighorn Rentals.

Andy A.

This is a very impressive company!

After isolating at home for 4 months due to the coronavirus, we decided to see if we could find a condo rental in Summit County that would be a safe place to stay. We are in what is now commonly called a "vulnerable group." Many of the companies I contacted didn't even reply, and most of those that did were doing nothing special to insure that their properties were free of the virus.

I received a very prompt response from Lauren at Big Horn. She explained that they had implemented a 72 hour block before and after each reservation. So, in other words, no one would be in the condo we rented for the 3 days before we arrived. They also perform an extremely thorough cleaning and disinfecting of all high touch areas. And the check-in and check-out process can both be contactless by using their after-hours lock box.

We arrived earlier than expected for our 4th of July weekend check-in and Lauren graciously let us access our condo early. Upon arrival, the unit was absolutely spotless! We enjoyed our 3 night stay so much more because of our confidence that the condo was virus free. And on our last day, Lauren kindly let us stay 2 hours after the regular check-out time so that we could do one more beautiful hike before we left.

Overall, our experience with Big Horn was just fantastic!