Coastline Real Estate Advisors - El Segundo, California

Christopher Charest

This company manages a unit I currently rent (419 Broadway in redondo beach). It’s been nothing but a headache. We’ve had construction debris, specifically silica dust, all over while they upgraded a unit, continued plumbing issues, and rats that have not been dealt with. We have tried for months to get these problems fixed without the owners acting with any sense of urgency.

It came to a head tonight as the shower backed flowed water up the drain. The water, with presumable sewage in it, sat in the shower until they could get a plumber the following day. The management refused to put me in a hotel, regardless of the fact that the plumbing was not functioning and there was a potential health hazard.

Attached are pictures of a rodent in my garage and also the backed up shower for your viewing please.

Avoid at all costs.

Chain Rothman

I rented out a unit and could not have been happier with the maintenance repair guy Glen. Yet then Covid hit... I was forced to relocate due to work in March, and decided to do the nice thing and went above and beyond to pay my rent till November even though I already moved out. Erika was supposed to be there for the walkout yet failed to show. I did the walk through with the maintenance manager and he said I left the apartment in perfect condition. I emailed for 3 weeks asking for my security deposit and Erika never answered. She only returned an email once I emailed and called corporate. Erika finally responded saying "The apartment had to be cleaned as the floors needed to be swept and moped". I find that extremely frugal and felt very nickel and dimed.

I am sorry that she had to be so stingy and not be a proper manager, really disappointed that Coastiline would employ someone who has not been doing any work for the tenants.

K Wat

Worst property management company. Shady. They charge you for unsubstantiated repairs and frivolous cleaning. They do not return your deposit in a timely manner. They are not responsive to requests or formal demands to return your deposit. Steer clear.

Leon Soroka

I have been with coastline for many years. You can not locate a more adaptive more professional and courteous team. They really want to make sure we tenants are happy, healthy and well cared for. The property all ways is clean and maintainance is only a phone call away.

Andrew Nguyen

Coastline had mistakenly withheld $100 of my rent money.

I had paid rent to Coastline in December of 2021. Coastline sold the property to another property manager, and was supposed to transfer that rent money to the new property manager. They did so, but managed to be $100 short.

I had been seeking to get my new property manager the full rent for months. One of Coastline's managers, Christina Castro, who was responsible for such matters, informed me that she wouldn't help me resolve this at all.

After sending a preliminary email to their accounting team about my intentions to file a claim in small claims court, Christian Cabrera promptly replied and handled the issue. Though I am glad that this issue resolved, I am disappointed that some response arrived only after I brought up legal action. I continue to warn future tenants about conducting business with Coastline because their sloppiness in accounting will become your literal expense, or at the very least, your lingering inconvenience.

This post has been edited from its original complaint in consideration of the issue's resolution.

Sung Han

Just needed to say— thanks to previous reviewers for helping people be aware to steer clear of these people! (Like me)
I found an apartment in LA county that I really like but if this is how they treat the tenants, it’s a hard pass for me.
I’m coming from a poorly managed apartment complex and the management/corporate is incompetent and does not care.

Landlords, management, corporate need to step up. Making money off of people who are promised and reassured something that clearly becomes untrue after move in should be a crime.
Fortunately, that just seems to be how LA is.
I just felt compelled to state that they won’t be getting any money from me.

Abbey Bay

Terrible management company. AVOID AT ALL COSTS. Completely unresponsive to emergency maintenance issues (including water damage, gas leak, and electric issues) on multiple occasions. surface level upgraded finishes in units to mask outdated and problematic buildings that they neglect actual maintenance/repair on. After having to move out of our unit due to roof issues, no sooner were we back in and the drywall dust cleaned up than we began having random power outages. Cannot wait until this lease is up, will warn anyone renting in the LA County area to avoid their properties. I've been renting for 15 years and have never had a worse experience with a management company.

Nicholette Mirizzi

do not move into any of their buildings! literally counting down the days till my lease is up with this company! (5008 hazeltine ave) I've had nothing but issues since i've moved in. From gas leaks to plumbing issues. I wasn't able to park in my parking space i pay for, for 8 out of the 10 months I've been here due to managements lack of organization and them not caring about their tenants. We've had four different managers since living here and I haven"t even been here for a year. No one ever knows what"s actually going on. Most of the time management is almost impossible to get a hold of and when you do they say oh I'll get back to you and never do! Avoid this company ! I wish i would have!