Kim Rain
2/5
I moved into an apartment managed by Cushman & Wakefield, there, are many hidden fee's that I was not notified about until after I signed the lease. Then later I find out, I am obligated to pay Garbage, Valet services, sewage, & water. paying these on a very complicated app, or dysfunctional web page; where one also needs to pay a service fee, to handle and use the monetary collection application.
Along with those hidden expenses, of which the leasing agent never advised me of before hand, when finally, after signing the lease I questioned these, I was informed it was all in the lease. Yet note, that I was never shown, or given the lease until after I signed and payed the deposit. It is all so non transparent, yet also impossible to notify the upper management. There is no check and balance system, regarding bad behavior, from the small cliquey management team at this property.
To get compliance and rectify this poor business practice to upper management, they don't seem to be available or accessible. Also rather daunting, where I'm told I owed back payments on some of these expenses, where they brought me into the office showing me the Excel spread sheet, where I was forced to pay back payment's, and the next month I was told we are going to need to audit your entire account again. And with There system using Yardi, again no one is available to discuss your bill with you! Unless you want to do constant financial acrobatics Avoid this company!!!
The maintenance seems adequate, and these units show well, yet many instances of pipes breaking and water damage, so renters are forced to have renters insurance. They have many below market set asides, and low income units, which are difficult to get one, even if you may qualify those units, have very low turn over. Which is opposite for the more expensive units, which residence seem to move into and out of finding better deals without all the utility obligations. A renter having to pay sewage; Give Me a Break!!! Garbage collection; Renter pays for etc..,!
