FirstService Residential East Bay - San Ramon, California

Elena Khramova

I would like to thank Christi and her team including Toneerose. The team is extremely helpful and proactive with my requests. It was a Friday afternoon when I discovered a leak in a laundry room which effected my garage door. I sent an email to Christi who immediately sent a team member to check on a pipe and a wall. They ended up working on a weekend to fix the issue. They also followed up on it later and asked about my feedback.
This great attitude is not a one time instance. The team sends out informative communication emails related to the current community projects, and always responds to my emails. They were extremely helpful with other issues. We are blessed to have such a team in our HOA community.
Thank you from all of us!
Elena

Celina Lana

I want to Thank Christi and her team for reaching out to handle our leak so quickly. I truly appreciate it. Downer HOA has had so many managers that never got anything done and were so rude and unprofessional but christi and her team have been our first positive experience in YEARS. Responsive and she follows up with us. They have their hands full (and I don't say that lightly) so kudos to them. They are doing great. Thank you again for the quick response on our leak.

Mumtaz Faisal

I wanted to acknowledge the fact that Toneerose Legaspi has provided us with such a great customer service with clubhouse booking process at Pacific Terrace. Thoroughout the process she was not only thorough in her emails but was also very prompt! I was amazed by her excellent customer service and efficiency. A big shoutout to Toneerose!!! When Customer service seems sonrare now a days, Toneerose prooved otherwise. I am sure you would agree with me when I say that she is truly a great asset to your organization. I would give here five stars for making the process seamlessly easy.

Roy Zamora

FirstService is an excellent management company that is taking care of our HOA. Sabrina/ Gavin always exceeded my expectation on how they handle our HOA meetings. I would like to cemmend both. Please keep pu the excellent job.

I Rivera

Christi Medina is working in overdrive to help us turn our community around. She has good vendor relations and even reached out to Congressman Panetta to help eliminate graffiti issues around the community and to hopefully get speed bumps installed soon. Keep up the good work Christi!!!

Priscila V-S

EDIT: FSresidential responded to this review, unsurprisingly with false and shady statements. Once again, instead of listening to feedback and improving, FSResidential uses threatening language against their own customers. They do the bare minimum to justify collecting your HOA money, they don't care about your well-being. Everyone in our community is unhappy about them.

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We have a TON of complaints about this company, they are utterly negligent and corrupt. Most recently, one of their VP's "accidentally" emailed me personal and confidential information about another homeowner, with their full address, debt information, phone and case numbers, voicemail... Please stay away from these people.

Jonathan Pettey

My community has been using First Service Residential for over a decade and they have been a great partner to work with, and our Community Managers (Taz and Jaylene) have been an integral part of that successful relationship.

Michael Lassoff

Taz Khaira and Jaylene Pascarella provide our HOA (Preserve at Redwood Shores) superior and timely service to support the management of the HOA