Florida Intercept - Fort Myers, Florida

Kia_Imani

Diego was very helpful during the process of redeeming my car. I had difficulties with other third parties and my paperwork but through it all he stayed professional, calm, and collected . He made sure to lighten the mood with plenty of jokes and stories. He also went above and beyond by giving me tips and information on ways to avoid something like this happening again.

Cine_ TheCEO

Diego is the most genuine and down to earth person. They took good care of me and my car. He even drove me to go pick my car up! Amazing person with amazing service. The whole team is great. Quick, Efficient and reliable

GoTeamCook

I've never been in the unfortunate position of having to retrieve my vehicle but should you have to do so (without any frame of reference) Florida Intercept made this experience seamless. Diego was both professional and empathetic to my situation. A rare trait for someone in his position. I can only pray no one ever finds themselves in this dilemma. Should you, in these tough times go through this process you'd be hard pressed to encounter a more understanding soul as Diego. Give that man a raise!!!! Thank you Diego. ?

hunter graham

For doing repos, some of the most reasonable and easiest companies Ive ever worked with. They were able to accommodate an immediate release of my vehicle back to me so I could enjoy the holidays with my family. Couldnt be more thankful for the smooth process provided by them.

Matias F

Diego, thank you for your professionalism and extra care with my repo case. I appreciate staying in contact and keeping me posted at all times about the whole process. All my personal belongings were in place and intact by the moment of picking them up. You are a true professional and a great asset to Florida Intercept.

Kaitlyn Fowler

Florida intercept showed up in the middle of the night to retrieve my car. It took me off guard as to what was going on. Diego was extremely patient with me and provided me information on what they were doing and what k should do. They allowed me to grab whatever k needed and and ensured my car would not endure damage. When I was able to get my car, they didn’t have any appointment til Monday but without any hesitation they squeezed me in and took care of me very promptly and professionally

Carrie Canger

I had an unfortunate hiccup and my truck ended up in Diegos hands. At first, I panicked. Then, after speaking with him, he absolutely ensured that I had nothing to fear. For the retrieval process: This yard is 47 mins from our house and Diego saved me a VERY expensive trip by offering to send me photos of my truck instead of have me head all the way up there to take them myself, as my insurance suggested I do. Then, he came in on a SATURDAY, when they are closed, to let me pick up my truck so I didn't miss any more work or have any more anxiety about waiting until Monday. Im actually, never thought id say this, very lucky my truck ended up with in his yard. He absolutely saved my sanity during all this craziness! The best!!

Christina Kirk

"Diego provided truly exceptional customer service! His responsiveness, empathy, and dedication to resolving my issue were impressive. He listened attentively, offered personalized solutions, and ensured a seamless experience.

Diego's:

- Prompt communication
- Friendly demeanor
- Expert knowledge
- Proactive approach
- Follow-through on commitments

Exceeded my expectations! He turned a potential issue into a positive experience, showcasing his commitment to customer satisfaction.
Thank You: Jaime Juarbes
Diego embodies the essence of excellent customer service. His passion for helping others shines through, making him a valuable asset to any organization.

Kudos, Diego! Your outstanding service has earned a loyal customer and a glowing review. Keep shining!"