Haylen Real Estate - San Jose, California

Haotian Wu

We are incredibly grateful for the exceptional service provided by Helen and Susanna during our journey as first-time home buyers. From the moment we started working with them, we were impressed by their professionalism and dedication. They guided us with expertise and patience, ensuring we understood every step of the home buying process.

Susanna went above and beyond, dedicating many weekends to showing us potential homes, always with a smile and a genuine desire to find us the perfect place. Helen and Susanna also always made sure we are able to make informed decisions. They guided us with deep knowledge of the market were always available to answer our questions promptly.

Thanks to their efforts, we found a home that exceeds our expectations. And they continued to support us through the closing process, ensuring everything went smoothly.
If you're looking for agents who will go the extra mile and make your home buying experience positive and well-supported, look no further than Helen and Susanna.

tong sun

I've had the pleasure of working with Susanna and Helen multiple times, and each experience has been outstanding. Their professionalism and dedication are truly unmatched. Susanna goes above and beyond to ensure that every detail is taken care of, making the entire process smooth and stress-free.

What sets them apart is their deep understanding of the market and their ability to listen to and understand their client's needs. Whether buying or selling, Susanna and Helen consistently provide valuable insights and guidance, leading to successful outcomes every time.

Their service is not just about closing deals; it's about building relationships and trust. I highly recommend Susanna and Helen to anyone looking for top-notch realtors who deliver exceptional results with integrity and care.

G P

Helen & Susanna helped me to buy my condo few yrs ago. They just helped us to buy our townhouse & sell the condo.
The real estate market got even more intense now. You need hardworking, smart & diligent agents like them. You may need to submit offer 2-3 days ahead of offer deadline if someone gave an aggressive offer. Helen & Susanna work with us till late night to submit offer. They also listened to our feedback on the criteria for home buying but also update us on the reality of the interest rate trend or the marketing. They have great pricing strategy & great in negotiating/communicating with the seller agents.
For selling, they helped to coordinate the touch up/ renovate (if you want) & staging. Very professional
I will highly recommend them.

Zeying Xin “Zoey”

My husband and I have worked with Helen and Susanna before and we were extremely satisfied when we bought our property. So this time when I need to sell my property, I have no hesitation of choosing them again.

Throughout the entire process, Susanna and Helen were incredibly professional, responsive, and proactive. They guided me through every step of the selling process, offering valuable insights and expert advice that ultimately led to a smooth and successful transaction. Their attention to detail and dedication to ensuring my satisfaction were truly remarkable.

One aspect of working with Susanna and Helen that stood out to me was their excellent communication skills. I worked with them remotely throughout the process. They set very clear schedule at the beginning so that I know what to expect and when to expect. They kept me informed and updated at every stage, including sending me pictures and videos at the remodeling stage, promptly addressing any concerns or questions I had along the way. Their transparent and honest approach gave me confidence and peace of mind, knowing that my property was in capable hands.

Thanks to their hard work and expertise, my property sold quickly and for a price that exceeded my expectations. I couldn't be happier with the outcome and would highly recommend Susanna and Helen to anyone in need of a reliable and trustworthy real estate agent. Their professionalism, knowledge, and commitment to client satisfaction truly set them apart.

Skye Anna Lei

I sold our first home in Oakland through Helen and Peter with Haylen Real Estate. I was referred to Helen through a friend who recommended her as a great realtor that is knowledgeable, kind and effective. That proved to be my experience as well. I would consider my home a "difficult" one to sell because it was an old building with a tenant-occupied unit that had below-market rent. Plus, the real estate market was lukewarm due to high interest rates. Despite the odds, Helen and Peter took on the listing and offered their professional help to guide me through the process smoothly. Peter was my primary realtor, while Helen oversaw the transaction. They both offered expert advice along the way while staying transparent about the upsides and risks of my decisions. I appreciated their honestly about the challenges, and never felt pressured to make any impulsive decisions. Peter suggested appropriate repairs to make for the listing and managed all marketing for the sale. They also gave me regular updates on inquiries and prospective buyers, and offered sound advice on how to adjust the list price strategically. They never pressured me to lower the price just to expedite the sale, but instead, they suggested I slowly lowered the price incrementally to attract buyers while staying within my desired range. In the end, we found a highly qualified buyer who recognized the potential of the house and offered a price that fell in my desired range. We closed the sale in less than 30 days. Helen and Peter helped me sell the house at a favorable price with little headache, despite a challenging market. I would highly recommend them to anyone who's interested in buying or selling!

Steve Ink

Helen Chong and Susanna Leung of the Haylen Group out of San Jose, California worked miracles to prepare our San Jose house for sale, to get several excellent offers, and sell the house for more than we had even hoped for. They have sold several houses in our neighborhood and have consistently obtained good sales pricing for the homeowners. I highly recommend them.

Alan Chiu

Helen and Susanna were instrumental in helping us secure our dream home! Their professionalism and genuine care for our best interests were evident through every single interaction. Highly recommend.

Jingjia Li

We recently bought our perfect house with the help of Susanna and Helen. We are very satisfied with their expertise during the whole process of purchasing the house. They are professional, communicative, and responsive throughout the process. They promptly answered questions we have, and proactively in keeping us informed about new listings and updates.

Susanna is professional and gave pertinent comments about the house while leading us to the open house. She sent us a summarized disclosure along with the original one when we wanted to see the disclosure and explain any key points in the disclosure, which helped us better focus on the most important points of the house. She is enthusiastic as an agent, she always had a blue map in her mind when touring us to different open houses. She would love to give us suggestions on how the house might be remodeled based on her professional and remodel experience. After looking around the first several times, they helped us narrow down to specific houses based on our requirements. Which is more efficient for people who have target house desires. Helen showed us an estimated price range based on their analysis of the market which is always reasonable and accurate. They offer valuable guidance in terms of evaluating properties and making informed decisions. This helped us hold a better idea on how much the house might be sold for in the competitive offer-making market. During the post-purchase period, they continued sending us detailed steps about items that we need to pay attention to in the near further after signing the contract. This is very helpful for new buyers who may easily miss any followups. They also kindly offered recommendations for reliable service providers and answer any post-purchase queries for us.

Overall, We are happy to Susanna and Helen and recommend them as buyer agents. We would like to express our gratitude for their efforts and professionalism throughout the whole process of buying the house.