John's Pass Condos - Madeira Beach, Florida

Amber C.

I only gave them 1 star because 0 was not an option.
What a HORRIBLE company to rent through. Our condo looked NOTHING like what we booked online through them.

As we arrived the kitchen floor was flooded. The water was coming up through the tiles.
Because of the water in the kitchen, the unit has smelled like mildew all week! The only thing they were good for was bringing us some extra towels after calling multiple times a day. Even then Greg brought us hand towels for a flooded kitchen.

The tiles were broken all throughout the unit and one of my kids cut his toe. The doorknob in the bedroom fell off and we had to put it back on, the screen outside fell off the door tracks and the blinds inside are broke and haven't closed all week. Which normally wouldn’t be a problem except we have kids sleeping on the pullout and the sun comes up at 6am. The furniture outside is also falling apart.

They knew before we got here the condition of the unit because they kept trying to blame the renters before us. Even so, you’re a rental company. That’s your job to keep it decent enough to be rented. It should have never been rented to us. We paid way too much money for these conditions.

Some of us are local so we understand the old building but these conditions have been unacceptable for children and elderly people staying here. We also are owners of some units at Myrtle beach SC so we also understand what a rental unit should be like. Even the maintenance man that came in on Wednesday morning to turn off our ice maker for the week said it was unacceptable and we should have been moved.

They gave us a measly $200 refund which is nothing compared to what we paid for the weekly rental. Greg, the property manager and who’s sons own the company promised us more. We tried to communicate after we checked out but got no return phone call or email.

We rent in Maderia a lot but will never use this company again or recommend any one else do. Do yourself a favor and use another company.

clyde F.

One star is over rated. Unfortunately one is the least I can pick.

Our essential expectations for renting condo 401, from Johns Pass Condos, was that it would provide cleanliness and comfort along with an ocean view. However we encountered unpleasant, disgusting living conditions and faced challenges when seeking resolution. This review aims to share our experience involving a filthy condo with concealed mold, the lack of assistance from management, and the subsequent move to a different unit without an ocean view.

Upon arrival at condo 401, with an ocean view, expecting a pleasant living experience, it quickly became apparent that the unit was filthy. (Pictures included) The conditions were far from satisfactory, with accumulated dirt, dust, and general neglect evident throughout the premises. Furthermore, mold growth was detected, a fact that the renters and condo management were aware of and attempted to conceal by painting over the affected areas and continuing to rent it out. (Pictures included) Such concealment not only raises concerns over health hazards but also highlights the negligence of the renters and which was overlooked by management during the rental agreement of an inspection before occupancy.

Regrettably, when the issue was brought to the attention of the management, their response was disappointing. The only option they provided was a room with no view at all. Despite making multiple complaints regarding the mold, filth, loss of an ocean view and two days of our vacation to management seeking some sort of restitution failed to provide any assistance or take the necessary steps to rectify the situation. This lack of support displayed by the management is highly unprofessional and reflects poorly on their commitment to providing a safe and habitable living environment for their tenants.

Relocation without an ocean view was our only option provided to us by management. Feeling disheartened and left with no choice, the decision was made to move to a different unit (209) within the same condo complex, primarily for unhealthy living conditions. However, the new unit offered no ocean view, which was initially one of the key aspects that attracted us to the rental property. This loss of the desired amenity further added to the frustration and disappointment experienced throughout this ordeal. Unit 209 also had issues with cleanliness. We found the shower curtain in our bath had mold all over the bottom edge, dirty air vents, a toilet tank that would not refill with water, a patio door that would not lock and a broken coffee pot. Once again a call to management failed to provide us any help.

When talking with other tenants at the poolside we heard their concerns about dirty conditions and a few complaining about odor in their room. The overall condition of this priority is in poor condition, including a dirty elevator that moves extremely slow.

This unfortunate experience and the challenges faced by us when encountering a filthy condo with mold, compounded by the lack of assistance from management. The implications of such conditions on renters well-being and the overall rental experience should not be underestimated.

I would never recommend renting condo 401 and furthermore never recommend staying at John’s Pass Condos.

**

Below I have included pictures of most of the issues we encountered.

The first two pictures are from the advertisement for room 401. I enlarged the second picture to show how they were painting over mold. The third shows the picture I took. Please note the exact uneven ceiling that indicates they knew the mold existed.

More from room 401
Missing blinds, filthy closet, mounds of dirty on door jam, filthy heat/air vent, black hole in tub leading to drain, possibly more mold painted over, disgusting carpet.

Room 209

Toilet tank would not refill, filthy air vent, filthy vent in bath, black towel after wiping up water, broken patio door

Toni C.

I recently stayed in unit 303. The view is a 5/5 beautiful but the rest might be below a 1/5. Dirty dirty dirty floors. So dirty that brand new socks turned black within being in the room for 30 minutes to unpack. So gross. The rest is a list of why I can’t give higher than a there’s no garbage disposal and dishwasher is broken and rusty (looks over 25 years old); the bed uncomfortable and no real comforter (light blanket type comforter): the one bathroom is gross- tile floor is ripped up looks like they replaced old vanity with different size one but never fixed floor- super dirty and gross if a soap bottle falls of tiny vanity sink, Very little space to place your toiletries; no extra blankets; lightbulbs in bathroom are out, closet doors are broken off sliders, rusty looking vents;
The building as a whole is loud; multiple buttons in elevator don’t work / light up and the elevator inspection certificate is expired; dirty rusty vents and most fixtures; tiny kitchen table only seats 4 but could expand if they left the leaf for it there, all the chairs in kitchen have wobbly legs; cracked glass in cabinet, appearance was glued back together, seems dangerous; there’s limited lighting and no lights on balcony; and lastly shower head sprays everywhere (looks like it’s 50 years old and rusty) . If it were a couple of there things - probably still a 4 but with all of these issues it’s way too expensive to be so rundown.

Kim B.

DONT STAY!!! DIRTY DIRTY!!! THE FURNTURE WAS VERY DIRTY. THE FLOOR WERE SO DIRTY EVERYONES SOCKS WERE BLACK!!! NOT ALITTLE ALOT!!! ASKED FOR MORE TOWELS( HAD 6 PEOPLE IN THE CONDO) AND NEVER RECEIVED ANY!!! BUGS!!! COBWEBS!!! EVEN TOOTHPASTE FROM I GUESS THE LAST PEOPLE TO STAY!!! NEVER AGAIN!!!

Alayna S.

I personally stayed in Sandy Shores 102 and really enjoyed our room. However, this was for my wedding so we have booked many rooms and the biggest issues we had was in room 105 in Sandy Shores. There was flooding from the rain on Friday the 16th, like the bedroom carpet was soaked and squishy as well at the kitchen floor was puddled with water. We called and reported it the next morning and were told maintenance was going to come address it right away and they never came. When I asked for a refund for my Father's room a lady named Lynn was extremely rude like I was asking for too much and they don't do that. I finally called again Sunday morning as we were walking out and told the cleaning guy and he said make sure you take pictures and videos. Also, there is one of them big floor fans like they've had this issue in this room before. Which I did! I actually talked to a different guy Sunday morning and that phone call went much better. He said he would let Management know and the are usually very understanding. Now I got an email about a partial refund but the problem is.. it went to my Credit Card and not my dads. I've called multiple times with only 1 answered phone call from Lynn who was rude again when I explained the situation. She said she'd have management call and still nothing.. like come on.. what is going on here.

K L.

My husband and I rented unit 307 in Madeira Norte from this company and it was the worst experience we have had in the 20 years of visiting the area. We arrived late on Saturday night to a filthy condo. We had to spend the first 3 hours of our vacation cleaning. The floors were filthy, blood and brown spots on pillows and bedding and poop left in toilet. Needless to say we had to sweep, mop and wash ALL bedding before ever sleeping in there. I emailed them that night with no response. I called several times and kept emailing the whole week we were there and the general manager never even bothered to reach out. We did get a call from them on the Sunday we returned thinking they were finally reaching out, but it was just the rude women, mentioned in other post asking where we put the FOB. I told her we left both exactly where we found them and explained that I still wanted to talk to someone immediately about our terrible experience, but she didn’t like that and hung up on me. However, she did say before hanging up on me to never mind, because they found it. Tried calling again today and got rude women from Sunday and let her know I didn’t appreciate her hanging up on me Sunday after asking about FOB and I still want GM to call me. Well guess what? 30 minutes later I get a notice I am being charged 50 for a FOB I didn’t loose!!! I PROMISE we left that place cleaner then it’s been in months and put both FOBS back exactly where we found them and this is how they treated us. As others have said, 1 star is too much. This company takes your money and doesn’t have a bit of kindness, class or customer service. I’ve never been treated so poorly. I’m sure the rude lady thought she would show me and charge me for a FOB! Unbelievable really. BE WARNED, DON’T RENT THROUGH THIS COMPANY!
I am 55 years old and have never left a bad review, but this place is horrible and others need to know.
I won’t bother with the pics I also have, but it was filthy!

David M.

POTENTIAL RENTERS BEWARE!

My family booked Sandy Shores unit 506 for one night April 20th. My family was forced to evacuate at midnight due to an insect infestation. The place is crawling with cockroaches. There were roaches found first crawling in the hallway and beside the couch. Then upon further inspection we found 6 cockroaches under the couches, beds, and dressers. What's more is that the beds had what looked like food debris mixed with garbage under them and had obviously not been swept under, yet there were insects "buttons" under the furniture which gives the impression this was a known issue that was mishandled and not disclosed to us prior to our booking the room.

We attempted the emergency line provided by the host 4 times with no response before evacuating to a hotel. They were emailed the next morning and after a half a dozen follow up phone calls, the managers say the owner is willing to refund a cleaning fee only. We find this outrageous and will continue to fight for a full refund. No one should pay premium price for a beach condo to be met with cockroaches and denied a refund.

Ryan H.

This had what we needed... condo, pool, beach, etc. The pool was pretty deep so keep that in mind if you or your kids don't swim well (or bring a noodle to float with). There were a couple nice gas grills available to use at the pool which was helpful.

The unit we rented from iTrip had some minor plumbing issues and a ripped couch, but not a big deal. Everything else was as promised.

The elevator had some issues and was shut down for repairs multiple times (but we needed to hit the stairmaster anyway). We also had another guest park in our assigned spot the first day but we had got straightened out.