Mona Koussa Real Estate Group - San Ramon, California

Thierry Doyen

Writing a review for Mona Koussa!? Where shall I start...!?
Everything about Mona and her team is A+++!
She knows the East Bay real estate market inside out. She is so knowledgeable, friendly, supportive, customer minded, always on top, thorough, ultra professional, persistent, determined, etc. As a client, it put us always at ease and knowing we had our best advocate out there for us.
Our search was a difficult one because we knew exactly what we wanted, but there were very few potential homes to match that. Mona persevered like we could never have expected any realtor to do. We visited 150 properties before finally landing our dream home. 150 properties, over 9+ months of searching. And under the difficult Covid-19 search conditions. But Mona never wavered, and kept intent on us finding the right home for us. She truly had our needs and hopes at the core of her work, not trying to close the sale as soon as possible for her. Some times, we would even want to make an offer because we were so drained out with all this chaotic searching, but she would question whether that was really the home we wanted and recommended that we kept on searching. Again, she was so right and caring about our long term satisfaction with our new home..
When we finally found the perfect home, Mona showed off all her chops as a masterful buyers' agent. We found ourselves into what could have become an ugly bidding war, but she was able to reason the sellers' agent into accepting our first and final counter without further overbidding escalation, by pleading the human side of the deal and not just the dollars and cents up and up. Thank you so much, Mona! We are happy as clams in this amazing new and permanent home for the rest of our lives!
Before I finish this review, I also want to say that once the sale was closed, Mona has still be checking in with us on many occasions to see if there was anything more we might want any help with. That is what I call FULL customer service, beyond the call of duty.
This is planned to be our last home forever, but if we had to sell it at some point, or wanted to buy another home in the East Bay, no doubt we'd be calling on Mona and team again. And so should you! You will for sure never regret doing so, we think. Good luck!

Ikhlaq Sidhu

Mona is simply the best real estate broker that we have ever worked with. We engaged her to sell our home in San Ramon in preparation for an international move. She did an excellent job of managing every aspect with full attention to every detail. She takes the interests and needs of her clients seriously. She is professional, knowledgeable, and reliable. We recommend her highly and without reservation.

Ernesto Aguilar

Having a professional Real Estate Agent is very important, and Mona is the most professional agent I have worked with so far.

I noticed she loves this industry, and she has an incredible experience. She is very organized, and she provided a very detail plan and schedule to work trough the process of selling our house. She also recommended us very professionals contractors who remodeled and improved our house before putting it in the market.

She is also an Interior Designer, so she helped us to select the best upgrades and decoration to perform de Open House.

My overall experience working with her was exceptional, and I really liked the communication and the quick responses she made to my inquiries. I recommend her with no doubts.

Thank you again Mona,
Ernesto A.

Anh Seidler

Selling our house with Mona and her team was the most wonderful experience. Mona came in and assessed our house to see what we needed from decluttering, painting, and staging. She gave us pictures of what to do in my house, a precise schedule everyday until the open house. We even got a preemptive offer just from the photoshoot we did.
We sold our house in 3 days. Mona and her team were consistently professional, considerate, and went above and beyond to make sure that we felt comfortable with all ours decisions. I would recommend anyone Mona and her top notch team. We got an offer way over our asking price. They get the job done!

Tyson Lamp

We have used Mona Koussa and her team twice now, both to buy our home (2016) and sell our home (2021). Both times have been an incredible experience and highly recommended! We've already referred her to family and friends. She does a tremendous job of walking you through the buying/selling process, creates a great strategic plan based on feedback, and executes everything in a quick and seamless fashion. She is always responsive, provides lots of details and answers each question we have thoroughly. Each person we've encountered through the process speaks very highly of working with Mona and her team. They have exceeded our expectations both times and we will definitely use again in the future.

Shane Gallagher

Mona and her team worked tirelessly to make the home buying processing a positive experience for us. She made herself regularly available and always answered our questions promptly.

I'm convinced if we didn't have someone with Mona's level of skill at negotiating, it would have taken us much longer to find our dream home at a price we could afford.

We could tell her team always had our best interests at heart.

Madhavi

Mona and Abe are the best working agents we have met. They are the most patient and focused people we have worked with and are thorough in finding the answers to each and every questions we had. They have good knowledge of the market and will be there for you whenever you need them. They are just a text away.

Thanks to you, Mona and Abe for being with us on this journey of finding a house that meets our needs. It’s only because of your efforts we could find the house in this hot sellers’ market .

Kevin Reed

I felt like were demanding customers, coming from the Chicago market, unused to the area & prices & pace of the California real estate market.

Mona & Her Husband/Partner Abe were patient and willing to show us as many houses as we wanted to see in such a short time frame till we felt comfortable in placing an offer on a house.

She was able to help us negotiate the best offer and I feel like in the end, we received the best house for us at the absolute best price, because of her.

There were severely unusual complications to our escrow process and she was able to facilitate a beneficial resolution.

I would definitely recommend her to anyone & only use her again if I was looking to buy in her area.