Prime Property Group - Oakland, California

Shay Fanshier

DO NOT RENT FROM THIS PROPERTY GROUP! This is the WORST renting experience of my life! The apartment I moved in to was so dirty! Despite asking for it to be cleaned prior to move in, I walked in to find FECES in my toilet. When I complained they promised me that the apartment was cleaned. The shower rod and hooks in this apartment are the dirtiest I have ever seen in my life. It is clear that this place has not been deep cleaned in years. I also have garbage included in my lease, and it is 17 days after move in and I still do not have a garbage can. My refrigerator is rusted and I was promised it would be replaced prior to move in. It was meant to be replaced this morning between 8am and 10am and it is now 10:05am and they have not arrived, or responded to my calls/texts. I switched my shift to make this work and got up at 7am for absolutely no reason. Prime Property Group NEVER answers their phone. It goes straight to voice mail every time. I have never been able to talk to anyone on the phone and no one would do a walk through of the apartment with me, ever. DO NOT RENT FROM THEM! Prime Property Group takes advantage of renters.

Dora Chow

I am so disappointed with Prime, and I am ready to move on and never look back. As I try to figure out the final settlement and cleaning up issues, they are not even professional enough to wrap things up. I find that in general, they have gone downhill and are sloppy and unprofessional.

1) They did not provide details behind the final settlement. I don’t think the rent was reported correctly, but I cannot validate without seeing the details. I asked for an itemized statement, but they were not able to produce one.
2) They continued to charge some small fees after the contract ended. They did not bother to refund anything.
3) For a few months, I took over managing the property because my tenants complained about the lack of results from their repairs. They volunteered 1 month manangement fee for free but never gave me the credit. Some of the repairs only address the symptoms but not root causes. Not sure if there is conflict of interest when they generate income by making repeat repairs.
4) They were charging technology fees to my tenants without my knowing. It cut into the rent increase
5) Prime notified a tenant of the rent increase, but never followed up. The tenant was not paying for rent increase for a few years. Their reports were hard to understand so I did not pick up the issue.
6) The garage was not leased per the lease. It turns out that it was given to the tenant for free, without my knowledge.

There are actually more issues, and the above are examples of what I experienced.

Tiffany Wilson

The unit I lived in required me to submit multiple service requests per month. They do patch work service requests. Had mold in my unit. We had plumbing issues. The paint used for our unit started chipping the day we moved in. They aren’t professional and do not ensure safety measures are enforced at the units. Our secure gate was frequently broken. When we moved out, they took more than 1/2 of my deposit, despite being cleaned. I wouldn’t recommend moving into any units managed by them.

Anton G

Summary: Avoid. Impossible to talk to anyone. Unprofessional. Read other low-rated reviews.

My experience with this apartment leasing company while attempting to schedule a viewing was quite unusual. Communication was restricted to text messages or email, with calls consistently going unanswered or directed to voicemail.

After requesting a same-day self-tour in the afternoon and providing my ID as requested, I received confirmation. However, following this confirmation, there was no further communication from the company.

To my surprise, the next day, I received a text informing me that the apartment I had requested to view was suddenly unavailable.

My point of contact was Briana.

Genevieve

I cannot say enough positive things about Prime Property Group! From the moment I engaged their services, they have consistently gone above and beyond to ensure a seamless experience.

Briana, in particular, has been an absolute pleasure to work with. Her dedication to customer satisfaction and attention to detail truly sets her apart. She is not only knowledgeable about the properties under management, but she is also incredibly proactive in addressing any concerns or inquiries promptly.

Briana's professionalism and responsiveness have made the entire rental process stress-free. She has been instrumental in ensuring that any issues that arise are promptly resolved, and her friendly demeanor makes communication a breeze.

Prime Property Group's commitment to excellence is evident in every interaction. From property maintenance to lease agreements, they prioritize the needs of their clients, ensuring that tenants and landlords alike are well taken care of.

I highly recommend Prime Property Group to anyone in need of reliable and efficient property management services. Thank you, Briana, and the entire team, for your outstanding support and dedication to your clients' satisfaction!

Enrique Pasquel

Prime Property Management impresses with their swift responsiveness to inquiries and their staff's readiness to assist in all property-related matters. Their fast turnaround time and proactive approach make them a reliable choice for anyone seeking efficient property management services.

jean culque

I was a renter in one of the properties that they manage. I had lost my job and they worked with me so that I could pay it off in parts. Their staff was really supportive. They even came to attend to a plumbing issue that I had at midnight. I recommend prime property

Dattie Doan

Update: They either create fake accounts or ask clients to lie and pay for good reviews. They also offer to pay for you to take down your bad reviews. Here’s proof of them offering $150 to take mine down. They also NEVER sent me the LEGALLY REQUIRED invoices for the apparent $1,000 painting job my apartment did not need. I reported their “company” to the Federal Trade Commission as this is fraud. I wouldn’t believe any of the “good” reviews.

Two words, SLUM LORDS. Terrible company, horrible management, disgusting properties.