Specialized Property Management Dallas - Dallas, Texas

May Guo

They let the previous tenants dogs pee all over the carpets in the bedrooms, and wouldn't replace it for us. They had people clean the carpets, but that just made the smell worse. Then they just stopped communicating with us about how they were gonna fix it. I had to look up the homeowner on Google and contact her about the problem because spm wasn't doing anything. She sent an inspector to check out the smell.

We asked to get out of the lease because the smell was horrible and I didn't even know if it was gonna be gone if they replace the carpets. Some contractors thought the smell was in the hardwood floors too. Also, because spm just didn't do anything about replacing the carpet.

We eventually got out of the lease (had to pay 3x rent -edit: 2x month rent penalty and pay extra month rent, all for a house we never moved into) and now they're trying to rent it out again. The house still smells like dog pee. The rental house conditions can be barely livable and they just don't care.

I've attached pictures of how the carpet looks under black light. Urine stains everywhere, and this is after the carpets got professionally cleaned. They didn't want to replace the carpet for us.

The dog urine smell is noticeable in the 3 bedrooms, the washroom, and the hardwood floors in the foyer (the carpet cleaning contractor has confirmed this).

Getting ahold of these people is impossible. The only way to contact them is by email (you can call, but only the secretary will answer, not the leasing manager). They often ignore emails and don't communicate with you. They don't care about making the house livable or not smell like dog piss. They will lie about inspection reports so they don't have to pay (we had an inspector sent by the homeowner to check out the carpet smell. Inspector said we are smelling the carpet pad, but spm said there is "no smell")

Katherine Myers

Currently renting a property from this company and it’s the worst experience I’ve ever had. They are actively ignoring my messages and calls. I’m moving into a house has not been cleaned from the last tenant. There’s gobs of this persons hair everywhere and there’s trash from them as well as contractors. Blinds are falling off windows. I’m disgusted by this situation. I’ve given them so much money already and they aren’t doing anything.

Jazmyn Gindratt

So far my experience with this property management far as a tenant has been horrible. If I could post without giving any stars I would. No one answers the phone. We have been without hot water for 3 days due to the lack of information given in order to make sure our gas was turned on. They do not have 24/7 maintenance number. You call and it states you have reached them after hours. If I had a fire or a flood I would not be able to talk to anyone. Roof needs to be replaced. Possible leaks may occur soon. Move in day came and they gave me the wrong lockbox code to access the key. Did not move in on that day. Had to call to get a new lockbox code and of course it worked. I emailed the leasing agent and she never responded until the afternoon after I already fixed the issue. I shouldn’t have to call to get any information especially when it comes to moving in. They are wanting us to pay the prorated rate for a day we did not enter the property. This was not our fault, but they are not taking accountability for the mistake they caused. We should not owe anything on a date we did not enter the property. Lease needs to be redone but constantly saying it is up the property owner. I have not heard back from anyone and not still is answering the phone. They still want their money though right? How when all we could use was the information given to us. I don’t play about my money and should be able to call to talk to anyone. I don’t like emails or text when it comes to discussing business. If I was a property owner of this residence I would sue the mess out of this company for not taking care of my home. This has been the worse experience of my life. I was so excited to move into a house. Do not lease anything through this company.

DallasTechie

Nino has been very instrumental in helping me understand my owner statements. He has also been my first point of contact to questions and have provided punctual and precise answers.
Others on the Specialized Team could learn from him.

Lauren Soles

Working with Specialized Property Management has been a complete nightmare. They wanted to the last minute to notify me that the tenant was leaving, took their precious time to contact me regarding the move out and assessment and then would not work on any of the items needed to get the property ready for a new renter while holding on to the tenants deposit forcing me to pay nearly $5000 upfront. They also said the property wasn't ready to lease based on their recommendations which included Nickle and diming me over loose cabinets and doorstoppers. They are out to make money, not assist clients. I will not be renewing. I will use any other property management company and pay whatever to not have to do this again.

Jim Hernandez

I want to thank Nino and Mike for their professionalism and kindness. They’ve made the transition from one property management company to theirs a smooth process. Living in northern California and communicating with these gentleman in San Antonio was seem-less, they prepared me and everything for me to make it happen. I’m thankful that I found Specialized Property Management online, but I figured that’s what they do, because they already had EXCELLENT REVIEWS . Thank you Nino and Mike
Jim

Raj Babbar

My first time of doing business with Specialized Property Management; and I must say I am delighted by the most pleasing, caring, and attentive display of customer service by Niño Cinco.

I am looking forward to continuing this great experience as we move forward with my property's management by Specialized.

Thanks Niño!!!

shiva kumar

My experience with Specialized Property Management during the leasing process was smooth. All of the information that you might need for move in purposes were systematically provided to me, so it was all about a matter of patience. While working with Nino through leasing, He was able to respond to my emails through actions rather than response. Anything that was concerning to me was handle in a timely manner with Nino, all of my messages were answered through work ethic. My entire leasing experience was positive 100%