Toni & The Schrockstars Team of Northrop Realty a Long and Foster Company - Millsboro, Delaware

Gladys Organista

Nunca he trabajado con un agente de bienes raíces tan bien informado, oportuno, comunicativo y honesto. Evarosa hizo todo lo posible para mi transacción. No solo seguiré usando sus servicios en el futuro, sino que también le enviaré a todos los que conozco. ¡Gracias por una gran experiencia!

Roxana Morales-Bermudez

We had an amazing experience working with Toni Schrock and her team to buy our new home in Delaware! Right from the start, they were so attentive, professional, and knowledgeable about the local market. Since we were relocating from New Jersey, everything was new for us, but Toni and her team guided us through every step. They answered every question promptly and went above and beyond to make sure we felt comfortable and confident throughout the process. We couldn’t have asked for a better realtor. If you’re looking to buy a home in the area and want exceptional support, we highly recommend Toni and The Schrockstars Team!"

Chelsea Mooney

Highly recommend working with Toni and her team of Shrockstars. They are very professional and hardworking. They make you feel welcomed and comfortable! I’d like to especially recognize one of the agents Sarah who was very helpful in sharing her knowledge about the home buying process as a first time home buyer and answering all of my questions in a timely manner. Thank you!

Karen Freebery

Working with Toni & her team alongside Team Freebery made for a seamless transaction from start to finish! Responsive communication between both teams surely kept tasks moving forward without issue! Great working together! ?

Erica Persaud

Rating: 3/5 Stars***
While I recognize that others may have had a 5-star experience with this real estate group, our personal experience left much to be desired. Communication was a significant issue throughout the process. The agent's inability to effectively and efficiently coordinate with our realtor led to unnecessary delays, miscommunications, and avoidable stress.

At times, negotiations felt more personal than professional, and the agent’s laissez-faire attitude contributed to missed opportunities for smoother resolutions. There were moments when we felt discouraged from requesting necessary repairs, as if we should feel "grateful" to even have the property. This approach created tension and a lack of collaboration, which detracted from the excitement that typically comes with purchasing a home.

The process also incurred additional costs—over $1,000—due to missed closing dates. Simple celebratory gestures, such as a "Sold" sign, were overlooked, and even after the sale was finalized, the property continued to display a "For Sale" sign for weeks until we had to intervene. To add to the frustration, we received bills for services that were promised to be completed prior to closing.

While the team may work well for some, our experience with this agent and group did not meet expectations, and I would not feel confident working or using their services in the future. I hope they consider addressing these gaps to ensure future clients have a more seamless and positive experience. In response to Realtors feedback:

Response to Feedback:

Dear Toni,

Thank you for your response. While I respect that I was not your direct client, my review reflects my experience with your handling of the transaction and interactions with all involved parties, which significantly impacted the process. A 3-star rating indicates areas of concern while acknowledging that there were positive aspects as well.

It’s important to note that my review was not directed at your clients, but rather at the communication and coordination on your end. Specific concerns include:

1. Delays and Missed Deadlines: The transaction incurred over $1,000 in additional costs due to missed closing dates. Better communication and responsiveness could have mitigated these delays.

2. Negotiation Challenges: At times, the process felt unnecessarily personal, as if certain requests were discouraged rather than discussed professionally. This added stress and confusion. If you call this advocating for your client than I get it, but not good.

3. Lack of Follow-Through: A "For Sale" sign remained on the property for weeks post-closing, requiring my intervention to have it removed, and there were and still will be bills for services promised to be completed.

While I understand you are obligated to advocate for your clients, professionalism and clear communication with all parties—clients and non-clients alike—are vital for a smooth and positive transaction. My review reflects the impact of these factors on our experience as experienced buyers.

I hope this feedback is helpful for refining future processes to ensure all parties feel heard and valued, even when they are not the direct client. In short, it’s okay not to be perfect all the time or a "5". The goal is not to focus on one side but to gain a balanced understanding of how all parties experience the process.

My intention in sharing this feedback is to let go of the stress and anxiety caused by the issues I mentioned, while also offering you an opportunity to reflect on the process. My hope is that in doing so, you’ll find ways to improve and bring positivity to future transactions for all involved.

Sincerely,
Erica

Laura Miller

We both agree that the day of settlement went as smoothly as was possible. Minor issue with the lawn mower, but was settled quickly. Very efficient otherwise. The office is very clean and appealing. Thank you for all your assistance.

eems1961

Toni Schrock and her team were professional, knowledgeable and absolutely the best for helping us navigate the home buying process. Toni has a clear understanding of the market and helped us avoid pitfalls that are common with less experienced agents. We highly recommend the “Shrockstars” for all your buying or selling needs. No one knows the Sussex County better than Toni.

Jennifer Hewitt

Toni was fantastic to work with from start to finish. She is a consummate professional, and I definitely hope to have the opportunity to work with Toni and her wonderful team in the future.