Orlando Realty & Property Management - Orlando, Florida

Lydia Perez

No la recomiendo .

samuel contreras

No responden

Keith Granell

ORPM was the real estate representative of a property in Winter Garden that was up for rent. Was able to Schedule a tour and negotiate alternative rent pricing without a bunch of unnecessary hardball. The advertisement for the property on Zillow, though, did post the 4-month discounted rate as the actual rent, when in fact the remaining 8 months of the lease would be $100 more per month. It would have been better standard practice to post the rent the majority of the time on front of the advert, and then mention 4 month lower rent incentive in the body of the advert. Also, the nice people who organized the property tour seemingly didn't check to see if there was an application already submitted by another party. So after I submitted my application -- with the paid fees -- I was informed about the other approved application, and it took a couple of back and forth emails to verify that they would be refunding those application fees. Ultimately, reasonable people, and overall pleasant. I appreciate that.

NC

This company is extremely unprofessional. Imagine your carpet and floor flooding due to a neighboring unit and being ignored for over 45 days on treating the carpet and flooring. If I begin with this company from the start of the relationship, I will be typing for a while.

The only reason I am using this company is because I like the unit in which I live and there was no other option. I don't understand how this company is still in business. We are truly living in the last days.

Sarah Moore

Please do not rent from this company whether it be directly or through air bnb. We planned our family Christmas vacation, my 39th birthday and a 15 year wedding anniversary for 12/26-1/2/2024. After being charged almost $5000 and receiving all the codes for the gate and the home, we drove almost 16hrs to enjoy our holiday break. When we arrived to our vacation home at 8pm, we were shocked to find another car parked in the driveway and our code did not work. The family inside was kind enough to come out and explain they had just been reassigned to this property due to a booking mixup and had arrived at 5pm.
I immediately phoned the number provided by airbnb on all our confirmation documents only to be met by Jeanine an after hour associate who was powerless and could only "message" the ORPM team. After several calls, she instructed us to go to the club house and await further instructions. The club house closes at 9pm. We got there around 8:48pm. The 2 women at the clubhouse were just as shocked as we were and immediately started calling also trying to get us a resolution, as they were closing I'm 12mins. Needless to say, that got us no where. They advised they were going to speak to their manager the next day and press to no longer do business with ORPM due to this horrific experience and lack of customer service.
At 9pm we were escorted out of the club house, all 15 of us to the cold concrete steps with no where to go, and left to figure out where to find alternate accommodations at 9pm on 12/26/2023- the day after a major holiday. You can only imagine the lack of availability we encountered due to the size of our party.
I refused to take "no" for an answer and took it upon myself to call this piss poor management company every 15mins. Finally, at almost midnight, they called with a solution for the night. They wanted to refund all our money and would provide accommodation for 1 night but we needed to be out by noon the following day and by then, this would be resolved.
9am the next day came and no one had called me- so again, I called around 9:34am. The woman answering the phone was completely familiar with my situation and advised she was.aqaitinf instructions again from this "management" team and advised I now had a "case" with airbnb and should await further instructions from them.
I never got a call. Never got a resolution or response. I did a search and found another property almost $1000 more.for the remainder of the week and booked it.
By 12/28, 4 of us were sick. Running fevers between 100-102.1 probably from standing out in the cold for almost 4hrs with no where to go and stressing about what to do with our children.
They refused to do anything for compensation or even let us stay in the house they "found" shelter for us for the night.
PLEASE SAVE YOUR FAMILY THE STRUGGLE AND THE HEART BREAK AND RENT FROM ANYWHERE ELSE.
Photos attached to show the state.of the property they "found" for us. I cannot even explain the way it smelled not clean- that's for sure.
Again- tgey do not care about you. Find somewhere else.

S G

I made the mistake of using this company to manage the rental of my home. They do not care about your property. I was told they rented my house to a single person, which was appropriate for the size of my very small house. Instead, there were three adults and two children living there. In just a year, these people destroyed my house and ORPM allowed it. They did not perform the promised walk-throughs or check ins to make sure the property was being maintained. I was told I would be responsible for all of the repairs after the tenants moved out instead of taking it out of their security deposit. Isn't that what the security deposit is for? It took a professional cleaning company coming out to the home twice and my friends and relatives helping me clean before it was even habitable again, never mind the repairs that I still had to have completed. I would not trust this company to manage rental of a dog house, much less someone's home.

Dennys Estrada

After increasing the rent by 300 more a month, they had the audacity to lower the rent for less after I had moved out. Let’s not forget to mention they will rob your security deposit. They will look for any reason to make money out of you. Plus, they never respond to emails or maintenance request.
Good luck !

JONI Elias

We rented a vacation property managed by them and PLEASE DO NOT USE THIS COMPANY. We arrived on 12-26-23 for our families Christmas Disney trip ,15 year wedding anniversary and a birthday. It was an awful experience. We arrived after receiving all of our check in info we pulled up to our almost $5,000 rental house and it already had another family in it. We couldn’t believe it. We knocked in the door that family had the same check in info we did and they said they had just gave them that property today because it was a mix up. We called the office and of course an after hour lady answered she didn’t know what was going on so after 3 hours of many phone calls back and forth and sitting outside on the clubhouse sidewalk with multiple tired children we did just drive 16 hours they said they were gonna cancel the reservation and refund us our money. We are 16 hours away from home and nowhere to go a party of 15 . They let us stay in another property for the night and pretty much said that was enough compensation for our troubles! We will be talking to a lawyer when we get back home because this is not acceptable. This was our children’s Christmas gift. So after spending a lot more money we found another home close by THANK GOD because they could have cared less! PLEASE LISTEN TO THE REVIEWS! I hope everyone has a blessed NEW YEAR!